@Yasen_Tomov Thanks for appearing!
I don’t think the main problem is Fairphones ‘involvement in the forum’, it’s more the lack of development and the lack of a channel for complaints that seem structural and aren’t failures of a single phone.
‘Contact support- this is a user forum’ is being repeated like a mantra from older users, but for someone having joined some months ago there’s no hint how Faiphone company itself would like to channel such complaints.
And there are a lot of such complaints and Fairphone company has members in this Forum. So leaving it in the dark / not expressing might even be interpreted as disinterest or carelessness. It doesn’t seem wise not giving a (maybe repeated) hint, how the company itself likes to handle such complaints…
If it’s ‘contact support’ then a confirmation by a Fairphone employee from time to time would be wise, but I share the worries mentioned here:
In case 'it really should be ‘support’ there should exist (transparent) mechanisms to filter and collect such complaints…
Thanks for that, I always thought beta programs were conducte earlier in the workflow but certainly a way to go! If I’d be an ongoing Fairphone user I’d like to know a little more about the reasons and the goals of such a program:
Were the discussions here in the forum a co factor or irrelevant? Which problems were identified and how would it be possible to affect these goals if even possible or thought of by Faiphone?