Refund of canceled order FP300099214

Hello Fairphone team,
my order has been canceled. Order number is FP300099214.
But I still haven’t got my money back. When will I get my money back?


Hello Marcus,
this is a community forum.
There are no Fairphone employees here to answer your questions. They rather drop by on a very irregular basis.
You would have to contact support on this.
If you do contact them, you can remind them of their terms and conditions for returns:

We will make sure to refund you no later than fourteen (14) days from the date you have informed us about your decision, provided that we have received your product(s). We will reimburse on the value of the returned product(s). We will carry out the reimbursement using the same means of payment as you used for the initial transaction.

If this 14days-period has not yet passed. stay patient a bit longer.


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