I am trying to use Threema on a Fairphone 2. The app never starts properly. It always crashes right away and sometimes the entire phone crashes, too. (The same also happens with the Familink app and the Jelbi app.)
I have contacted Threema on the issue and they gave me the following information in German:
Laut Fehlerbericht kann Ihr OS nicht mit einer neueren Komponente des Android OS für
Wir benutzen diese API um diverse Prozesse im Hintergrund zu handhaben (Backups,
Haben Sie eine Möglichkeit Ihr OS zu aktualisieren? Melden Sie sich sonst bei Fairphone
und weisen Sie auf folgenden Fehler im Log. Wie erwähnt ist die problematische Komponente,
Teil der Android API und wir können da selbst keine Änderungen vornehmen.
ANR in ch.threema.app
07-22 15:08:14.302 1000 925 1754 E ActivityManager: PID: 6311
07-22 15:08:14.302 1000 925 1754 E ActivityManager: Reason: executing service
(As I do not understand the technological background, I will not translate this in order not to provide false information, but it seems to boil down to Fairphone OS not having updated certain Android components - apparently called API - that are necessary for background processes to work properly.)
I then contacted Fairphone customer service who seemed unable or unwilling to help and advised me to use the public issue tracker, which I did. If I understood correctly this was supposed to be a way to contact the Fairphone development team. No solution was provided. In case it was just other customers replying that is perfectly understandable, but I was lead to believe this was a way to receive professional help from the company, and under that assumption the response was, let’s say, underwhelming.
Here’s a link to the discussion:
I am completely at loss what else to do and must say that my so far very positive assessment of Fairphone has been somewhat modified if this is all the response I get from the company to a severe software error that affects several apps.
So now I hope someone from the community has a good idea (many thanks in advance) or someone from Fairphone will reply afterall.