Primary microphone does not work, microphone with WhatsApp, Skype ok

Hello everyone, I am writing know about this issue that unfortunately has been there since the beginning when i bought the fp2 (July 2018).
The primary microphone, the one i use for the normal call has very low volume: the people I talk to always complain because they cannot hear me well, while if I use WhatsApp or Skype the sound of my voice is ok.
What should i do? Reboot? Change some parts?
Thanks!

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