If I create a poll, I of course try to not let my personal opinion influence the voters. Having said that, I believe that asking certain question is in itself already a clue about the asking person’s opinion. This might be considered as “hiding”, but I feel I’ve stated my opinion very clearly in other sections of this forum, for instance here in the “TL;DR” part at the top. And I’ll state again that I am very positive about the idea of a modular, sustainable and fair phone and that I am willing to accept some downsides if it’s necessary to support this project.
And that’s the determining factor. Are they saying something just to save money or are they honest about it. I am forgiving and I put trust into people. But when my trust or forgiveness should be abused, I will very quickly withdraw them and I guess a lot of people in this community would do the same if they’d feel fooled. Probably those who request a refund do very much feel that way.
I agree, that would not be the right signal.
And here we get into a tricky situation. Fairphone is a small company with limited financial resources. To improve a product, you need to invest manpower, thus money, hence you need to make money. But you need to start with something to even be able to make money.
If you have a not-so-good product, it’s the power of markting/branding which makes it appear good. It’s a science in itself how to sell a product as “good” when many people involved in this product’s creation know how and where it’s definitely not good. Apple has almost perfectionized this technique. They don’t simply have customers, they have fans. And so am I a Fairphone fan.
My point is: I don’t feel as if anyone is denying the downsides of the FP devices. Some of my friends actually just regard it as an overpriced average phone, because they only see hardware and benchmarks, but not the efforts towards fairness and responsibilty, which cannot be measured in bytes, pixels or benchmarks.
I see where you’re coming from. Warranty is a measure in favor of the customers, so producers are forced to keep at least some level of quality. Because if they don’t, the producers (and not the customers) will have to pay for repairs and replacements.
Technically, I agree. Without warranty Fairphone would not be forced to interact with the customers. But that doesn’t mean they wouldn’t want to, because I believe they would still want to, because that’s the whole purpose why the company was founded. It’s a question of philosophy - whether you do something out of legal duty or out of conviction.
I agree. I’ve got to confess, I haven’t looked at it from all possible angles and I’m thankful for people like you, showing me points of view which I’d probably not get on my own. 