AFAIK, the FP1 had a Mediatek chip, and they never managed to upgrade it, because Mediatek seems even more closed source than Qualcomm and picky about their code, and that would also mean much less support for custom ROMs. So no, please not Mediatek.
9 Likes
Strongly seconded.
Apart from the very negative Fairphone 1 Android upgrade experience caused mainly by Mediatek, people perhaps interested in this aspect should ask themselves why Fairphone (kind of) competitor SHIFT promises support to Custom ROM communities for their 6mq phone, but not for their 5me/ 6m phones … spot the difference 
.
By the way, having their 5me/ 6m shipped with Android 8.0, thanks to Mediatek they are stuck at 8.1 according to their own support.
And a LineageOS 15.1 try for the 5me/ 6m went into trouble shortly after its start and looks abandoned for a while now (see here).
(I personally don’t care much about the Android version number as long as everything I need works and I get security updates, so nothing wrong with 8.1 in my book until Google stops supporting it.)
In Qualcomm land …
Fairphone shipped the Fairphone 2 with Android 5, did an upgrade to 6 … (with that, Qualcomm stopped support for the SoC) … managed to do a Google certified upgrade to 7 anyway, apparently manage to do a Google certified upgrade to 9 (release candidate stage currently).
While official (in their terms) LineageOS for the Fairphone 2 went from Android 7 to 8 to 9 to 10 currently, preparing the release of 11.
The Fairphone 3 got /e/, a LineageOS based Custom ROM, reasonably quickly after the phone’s release, with the e foundation behind it and Fairphone even setting up an official partnership. Official LineageOS followed.
/e/ and LineageOS were made compatible to the Fairphone 3+ quickly, too.
You are using a Custom ROM yourself.
It’s in your own interest Fairphone stay with feasible SoC choices regarding that.
Open hardware would be nice someday in the future, though.
8 Likes
Hi, i woud like to state that my New fp3 has a tremendously good performing battery. Three day in a row is exceptional for smartphones.?!
5 Likes
Standby is very good. I charge the battery every day at 50-60%, so one full charge cycle in two days. Charging at below 20% is making the battery age quicker, 50% is the sweet spot.
3 Likes
Phone is not working realiably. WLAN is disconnected frequently, Not happy at all. Customer Service is bad and not really helpful. Trying to solve my WLAN problem since November 2020, bought it October 2020. So, it did not work from the beginning. Too bad, concept is good, but technology not. Looking for a new phone now, cannot recommend the product.
Regarding that issue, have you created or answered a topic on that issue responding here would be off topic.
Basic stuff like doing a phone call still not working without headset, after 6 month. Support case have most of all been waiste of time. If you need a reliable phone, FP3+ is not for you.
I have contacted your service several times and did not get any solution only questions and questions. I answered all but no response to solve the problem. It still exists and I am really unhappy. I was planning to introduce the phone as a standard in our company but this is currently not possible.
Hi
I hope you realise this is not ‘my’ service. This forum is just for users to share ideas. Your only recourse to resolving the problem is to return the phone if official support cannot help you via emails.
You may find help with the Wireless Lan here, but it would be a good place to start if you created your own topic as I indicated in my previous post. This is not the topic to resolve issues.
So
a) read up on similar issues and respond there not here
b) start a new topic if those topics do not address the issue.
c) If you have contacted support@fairphone.com and they have been unable to help then ask them to send you a return label and ask them to fix it… This forum is not the Fairphone company
6 Likes
This topic was automatically closed 180 days after the last reply.
With 200 votes surpassed both here (204 votes right now) and in a German language FB group (private group; 200 votes), the current percentages are (first % here, second % over there):
| Forum | grade | FB |
|---|---|---|
| 35.29 % (72) | very satisfied | 51.5 % (103) |
| 42.65 % (87) | satisfied | 39.5 % (79) |
| 5.88 % (12) | neutral | 1 % (2) |
| 11.76 % (24) | unsatisfied | 7 % (14) |
| 4.41 % (9) | very unsatisfied | 1 % (2) |
Update (19 June 2022 | 222 / 220 votes):
| Forum | grade | FB |
|---|---|---|
| 35.14 % (78) | very satisfied | 52.73 % (116) |
| 43.24 % (96) | satisfied | 37.27 % (82) |
| 5.86 % (13) | neutral | 0.91 % (2) |
| 11.71 % (26) | unsatisfied | 8.18 % (18) |
| 4.05 % (9) | very unsatisfied | 0.91 % (2) |
7 Likes
For those who sometimes query the difference in detail of the FP3 from the FP3+ here is the data
FP3_vs_FP3_Plus_v1.3b.pdf (576.6 KB)
Before the fingerprint desaster I would have said “very satisfied”… with it I go to neutral.
1 Like
I was very satisfied with my FP3+, as long as it worked/lived. It died a Sudden Death on the 9th of August and now I’m really angry about Fairphone, especially the customer service and the recycling programe. They offered me €0,00 for my dead phone, that died a sudden death, caused by a faulty design. Thats why my todays vote is “unsatisfied”.
You had an individual contact (I mean non-automated) with Fairphone Support who did not offer a voucher? (Gutschein)
3 Likes
@urs_lesse I think so. I wrote to the support (in German): Mein Fairphone 3+ reagiert auf gar nichts, es bleibt tot (sudden death). Der Akku war bei über 50%, als es sich abschaltete und nicht mehr bootete oder lud. Es machte einfach gar nichts mehr. on August the 12th. Only 11 days later I got an answer from the automat. After writing again on September the 1st it lasted another 5 days and then Eli wrote to me! She apologized for any delay und offered a few options:
1 - Send your device to our repair center at your own cost.
2 - Try to repair the device yourself.
3 - Try to repair the device locally.
4 - Recycle.
I had sent it to Handy-Rettung Leipzig, who changed 2 or 3 ICs with nearly no result, so I choose option 4.
I sent it to Fairphone Recycling partner in France and they emailed back: Unfortunately, your:
FAIRPHONE FAIRPHONE 3+ DS with IMEI number xxx has not arrived at the centre in the condition in which you described it ( ) Our recycling partner has diagnosed the phone to have this condition: case damage (cover, front/back).
This means we cannot offer the original quotation you accepted for the phone to be reused or recycled.
There are two options in this situation; we are able to make you a new offer based on its current condition or we are happy to send your device back to you free of charge.
According to our recycling partner, in its current condition, your device is worth:
FAIRPHONE FAIRPHONE 3+ DS: 0,00 €
- So things are now. No offer, no Gutschein, nothing.
Hello
Sorry to hear about that.
To the best of my knowledge it does not align with the intended company policy, I might be mistaken though so I am allowing myself to tag @SarahFP here, perhaps we will get more light into what should happen.
3 Likes
Hi @andrekas could you please share your support request number with me via a direct message? Then I will check about your case with CS. Thanks!
3 Likes
The Sudden Death breaks the calculation of having a cheap phone in the long run by replacing parts of it to keep it alive.