Phone calls: other person suddenly can't hear me anymore

I get this too, it doesn’t seem to be that the phone is getting muted by my ear due to the faulty proximity sensor,

I’m really not sure if it was the mute issue for me or not. It hasn’t happened again since I wrote this post, but I’ve also only had short phone conversations since then (1-2 minutes). I’ve been consciously paying attention to holding the phone in such a way that the proximity sensor is triggered and the screen turns off, so far so good.

I have this all the time - it’s REALLY annoying!!! As well as mute being switched on, other things happen, like it will say that I have set up a new SIM and ask me to set up a new profile. I have to switch the phone off and on again to reset when this happens as I don’t know how to undo it. I hold the phone away from my ear to make sure I don’t touch anything, but it keeps doing it. I don’t know how to stop it - help!

I seem to be having the same or a similar problem - I can always hear the other person during calls, but sometimes they can’t hear me and start saying "Hello? Hello?"
It happens about 25% of the time, and is usually resolved by hanging up and starting the call again, or them calling into me instead. I’m fairly sure it only happens with outgoing calls that originate from my phone. It’s making it hard to use for business :frowning:

I also have the same problem! Fairphonesupport please help! It seems like many customers/supporters have this problem.

1 Like

Official support can be contacted here - the forum is more of a community effort and there is no guarantee that official support will read what’s discussed here (though sometimes they do), which is why it’s best to contact them directly if you need an official answer.

Also: @Rosamartillo and @isl73: I’ve moved your posts here as I get the impression you’re describing that this happens during a phone conversation (rather than that it is the case from the very start of each conversation). As more people are discussing that here, there’s a better chance of a solution being reported here. If I got this wrong, let me know and I’ll move your posts back.

I have the same problems with most of my longer calls. Either the remote party can’t hear me at some point or I can’t hear them. Hanging up and calling again fixes the issue. But it is kind of annoying having to go: helllo hello, do you hear me now. All the time. Having the proximity sensor not work properly sounds like a plausible explanation which I will mind from now on and report back on.

Same here… I found out, that my ear is triggering the CONFERENCE CALL feature and not the mute switch when that happens. The solution is to press the back button (triangle on the lower left) twice. That brings you back to your phone call. At least in my case. Hope that helps some of you out.

I am currently looking for a job and imagine how annoying it is to send out your CV for a job you really would like, receiving a call - and you know it is about the job, pick up and spend 30 seconds answering “yes, hellooooo!!” to “can you hear me? hello? can you hear me?” - yes, I can freakin’ hear you, but you can’t because for some weird reason the microphone just doesn’t work anymore…
So, then the other day, I read somewhere on this Forum that the Volume for Media, needs to be all the way up for them to hear me…? Well, I didn’t see the connection but tried it… AND it worked!! … ONCE:angry:
And it is not only during calls: “Ok, Google” doesn’t react anymore, so the microphone must be dead… Among all these small bugs that are slowly coming out with the FP2, the fact that I can’t make a phone call is the most annoying one and should be fixed first, as the FP is… a phone :scream:!!
However, if one of you finds a solution as easy as “turn the volume up” (but not that :wink:) please let me know. :grin:


i have the same issue. it occurs randomly during calls and i am usually to slow to work around it.

i think it has to do with the fact that for some reason the sensor to disable the touchscreen isn’t working properly while having a phone call. at some point the display will activate and some random actions are triggered with my ear.

An easy workaround for a badly working proximity sensor is to switch off the screen with a short press on the power button before making the call and switch it on again afterwards.
That’s how I had to do it always with FP1.

Hi - new phone arrived.

I really want to love it as it’s a great piece of kit.

…but one call in four leaves me unable to speak to the person on the other line.

…sometimes, people are conferenced in without me having actioned this (phone just rings someone else randomly).

…sometimes people are put on hold without me having actioned this.

…loads of apps keep crashing and it can be hard to scroll without the phone display going weird.

Unsure what to do and not sure whether this is just a software defect.

Please advise thanks.

Guys, I’m pretty sure all of you have the issue with the proximity sensor, so I suggest you continue here:

But to make sure it’s not a different issue why don’t you all try this temporary workaround: Before putting your phone near your ear turn off the screen manually with the power button. If that doesn’t keep the phone from going mute than it’s another issue.

Please vote here if the workaround works and if so, I’ll close this thread.

[Poll name=1]

  • The workaround works.
  • People still can’t hear me with the screen turned off manually.
1 Like

Happens on every other call…trying to get important docs form my mortgage company and have been on hold for 20 mins twice because of it!

1 Like

Pleeaaaase! If you get any answer from tech support let me know!! I have to use headphones or speaket for every single call I receive/make to be heard (and like others, headphone volume is too loud and speaker is too low)…I really wanted this fairphone, but its turning really disappointing…

1 Like

I wrote to support about this issue three weeks ago and they still haven’t answered. :frowning: The microphone works with video calls for me but not with phone calls.


I have the same problem about 40% of the time. I will try the workaround problem but don’t really want to have to turn the screen off manually for every phonecall for ever as I have waited patiently to get a phone for 5 years and would like it to work properly if I spend the money on it!

I don’t feel confidet opening up a phone either, I’m not a tech savvy person really …

The FP2 was designed so you don’t need to be tech savy to open it up.

Ihave the same problem. I live in Sweden and calling with tele 2

1 Like

When it happened to me I switched on and off the microphone and the other person could hear me again. It is for sure not the same problem, but clumsy me have turned off the microphone with my cheek several times. Both on my old iPhone and the new FP2.