People can't hear me when I call

Help Fairphone 4
, ,
1

Hi everyone!

Since a couple of weeks, when I do a phonecall, the other person can’t hear me. I can hear them, but they can’t hear me. I noticed that when I put on the speaker, they can hear me but not always at good quality. So I figured out I should buy a new speaker. But in the shop, there are two different types (microphone or earmicrophone) which one should I pick? Or does anybody has another solution without buying a new one directly?

Thank you in advance,
Laureye

1 Like
2

Welcome to the Community Forum.

Unfortunately Fairphone does not provide spare microphones for the FP4 (you might have spotted spare parts for older Fairphone devices), so if you have a microphone issue, you will need to get in touch with Fairphone Support: https://support.fairphone.com/

I would recommend you run the built-in hardware tests first to verify this issue. In the telephone app, dial * # * # 2 8 8 6 # * # * to get a comprehensive set of tests (choose MANU to just run the tests you need).

One more thought: The FP4 has three microphones, each one in a hole of approximately 1 mm diameter – one at the bottom end of the phone, one at the left side, one at the top end. Sometimes when making a call, users accidentally hold one of these covered.

1 Like
3

Why would you like to buy a speaker? You can here them, they can’t here you. So I go with @urs_lesse that you should test the microphones.
As he said there are tiny holes in the case, maybe clogged by debris.

1 Like
4

I’ve had such situations if I occasionally covered one of the three microphones with a finger when holding the phone. Paying attention not to cover any solved the issue for me.

5

Hi Lautje,

I’m experiencing the same problem and I was already in contact with the support.
To be honest I think it’s a software problem and I told the support about it.
They suggested me to send it to the Fairphone repair center what I did.
They installed a new microphone and I got it back.
No improvement.
After getting in touch with the support again they told me to send me a new Fairphone 4.
I wrote them back that this won’t solve my problem but they insisted on a new phone.
I got my new Fairphone 4 and I have still the same problem.
Well as I expected

Best Regards

Grayscull