Page warranty/register-fairphone-4 is hanging : I cannot register my new phone

Help Fairphone 4
1

I cannot upload the proof of purchase: the page hangs.
I have tried on the phone, but I did not know how to select a file, so I try on the PC, where I did select a file, but then the page does not want to continue. There is no error message, no time-out, just endless waiting. (well, about one hour)

What am I doing wrong ?

2

I have the same problem.

3

In case the issue is not already persisting for days I would try again tomorrow. If is persists please #contactsupport

2 Likes
4

I had that problem also, but it worked for me on the next day :slight_smile:
Otherwise #contactsupport

1 Like
5

Thanks to you all for your replies.
I have just been able to register my FP4. The upload of the proof of purchase has worked and I have received the warranty extension.

1 Like
6

So did I. All completed very promptly.

1 Like
7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.