Hi, I don’t know if anyone can help me, but my FP2 is stuck in an infinite optimizing apps boot loop. I can’t seem to enter safe mode either, I have tried holding down the volume keys but nothing seems to change. But it’s possible I’m not holding the right button down at the right time. I haven’…

You might try to manually install the version you were running before the update?

Thanks for your reply. If I was to manually install the previous version, would that wipe all my data?

No, your data partition will be untouched if you correctly follow the instructions of the according support article (and don’t wipe the data yourself): https://support.fairphone.com/hc/en-us/articles/207914363 I just can’t tell if it helps at all. The process of “optimizing apps” you described may …

Thanks, I might try that tomorrow. I only really care about the photos and audio recordings in my data, so it sounds like they should be OK.

[image] DoctaG: I only really care about the photos and audio recordings in my data, so it sounds like they should be OK. Connect your phone to a computer via USB. Start or restart the phone while keeping Volume + pressed, this should boot the TWRP recovery. TWRP enables MTP, so it is possib…

Thank for your reply. I have tried this, and my (Windows) laptop can’t see the internal storage. I can’t seem to get into recovery mode. I can get into Bootloader mode (with the regular Fairphone logo and the “Powered by Android”) but no flashing blue light, which means I never had Android 7 ? (a…

If that’s the case and fastboot mode (aka bootloader) works, you can boot TWRP without flashing it … see #twrpwoflashing .

Thanks again. I get the screen that I think means it’s in fastboot mode (the regular Fairphone logo and “Powered by Android”) but fastboot.exe won’t recognise the FP2. I’m totally stuck. That’s with [volume -] and power. If I do [volume +] and power I get the Android bot lying down with a red ex…

[image] DoctaG: fastboot.exe won’t recognise the FP2. Are you sure you’re using an usb data cable (and not only usb for loading)? Did you use this cable for transferring data before your problems (after the update attempt) started? It’s correct that 18.03.1 still came with the “old” recovery…

I’m pretty sure this cable used to work for transferring data, but I might see if I can buy a new one just in case. I presume I could also try updating from SD card? Or is that more difficult?

Optimizing Apps Boot Loop

Help Fairphone 2

adrienneb September 3, 2019, 1:16pm 18

Worked out well, see