Hi @richyboycaldo Im checking about this with CS. Most importantly: If you have an issue with your Fairphone please always use the Self Repair Portal. Ideally the issue is resolved through the easy to follow step by step troubleshooting guides. If that’s not the case you can send your Fairphone straight to repair, or open a case with our support team. It’s important that all issues that cannot be solved through the troubleshooting guides are flagged to CS this way, so that they can keep track of the number of cases and see if several customers are affected by the same issue.