Hi,
I re-sent the FP2 following your instructions with DHL in the middle of July for a refund.
Now we’re in the middle of August and I haven’t received the money back yet.
Are you in holiday?
Is everything ok?
Let me know something.
It’s my second message and nobody answers to the phone.
THe forum is mainly a community forum, so don’t expect a Fairphone staff member reply here.
Unfortunately the Support team has a huge backlog, so indeed it may take some time that you’ll get a response or your money back.
See here:
https://www.fairphone.com/2016/08/04/were-sorry-to-keep-you-waiting-an-update-from-customer-support/
Hope you’ll get your money soon!
This topic was automatically closed 182 days after the last reply. New replies are no longer allowed.