Not able to get data roaming abroad FP2

Help Fairphone 2
1

I am not getting data roaming working abroad in Israel.

I have set up the simcard, but 3 G or 4 G is not working. I have added the APN manually of my operator (Cellcom) nothing is working. When i choose network operators it find cellcom but it doesn’t stay, I everytime have to select it again but no success, it says it is registered on network but when I go again into network operators I need to choose it again.
When I go to the website of fairphone, Israel is not mentioned in the country lists:
https://www.helpforsmartphone.com/public/en/fairphone/fp2/android-5-1/guides/4/Set-up-roaming-Fairphone-FP2

How can I get data roaming working while in Israel…? I need it for work urgently…

Thank you

2

Just a couple of questions:

  • Are you using one or two SIMs?
  • Cellcom appears to be an Israeli operator. Is your home provider using their network, or did you get a cellcom SIM in Israel that you want to use for data?
3

Hi Johannes,

Thanks for the fast response.

I am using TWO sim cards:

Simcard slot 1 is Telfort (my regular Dutch Simcard) which I use for calls
and sms from Netherlands, data roaming is disabled.

Simcard slot 2 Cellcom - Israeli prepaid simcard which i want to use for
data roaming, phone calls and sms, data roaming is open. but I cannot get
online on 3G/4G. I can call and sms.

I tried to swop simcards around but still the cellcom simcard wouldn’t get
data roaming working (of course I changed the setting per slot).

Hope this clarifies.

Thank you,

Esther Hertog

4

What could be happening is that the 3G/4G connection is still active for the Telfort SIM. You’ll need to set the Telfort SIM to 2G only, and then set the Cellcom SIM to 3G/4G. The settings you need are under Settings > More > Mobile networks. There’s a somewhat illustrated guide in the support article here:

https://fairphone.zendesk.com/hc/en-us/articles/208518316-How-to-configure-and-use-the-Fairphone-2-dual-SIM-feature

By the way, your Cellcom card will not need to have roaming enabled unless you want to use cellcom services outside of Israel.

2 Likes
5

Hi Johannes,

Thanks it is working!
So simple but if you don’t know it and can’t find the solution online its
so frustrating.
I suggest to put the advice you gave me as well online about roaming abroad.

Thank you

Esther Hertog

6

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