In the past it was people who where using Vodafone and Orange networks who didn’t get updates.
For the life of me I can’t find the topics anymore that had a workaround. It usually could be fixed by temporarily using a different SIM card. Once people got past a certain version, normal updates would resume.
Not exactly sure if the same applies to you because the cases I remember were stuck on even older versions.
Hey dixDel, I’m in Belgium too, also with Scarlet, and I have the same issue. Except that I bought the new camera+ module and install it before doing the reading
At least it still works, but the pictures didn’t improve.
I don’t understand why it’s related to what provider we use…
but if you find something useful I’d be curious to know.
Just to clarify on the points: did you guys get your phones FROM your provider or did you get the phone directly from FP and just put your sim in?
If it comes via your provider, they might have made modifications to the OS and have modified the update source.
One (hack-y) way of getting around this, would be to flash android directly from FP, as outlined here: https://support.fairphone.com/hc/en-us/articles/360048050332
Together with our partners, we test the software before its release, and in some instances where a software update might result in some problems for users on a specific network or in a specific country, we prefer to delay the software release for that specific customer base and fix all the potential issues before making the software available to everyone.
That means that depending on your network provider, some Fairphone 3 users may receive this update later. Once the update is available you’ll receive a push notification to automatically update.
Possibly things didn’t work out with Scarlet, so you didn’t receive updates for good reason.