No sound when calling

When calling, I can’t hear the person on the line. That person can hear me though. When I put it on speaker, I do can hear that person.

I run the test and the conclusion is that it’s not working. What can I do?

Hi. Welcome to the forum

  • Contact support|at|fairphone|dot|com and
  • What tests did you do?
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Hi! I have the same issue, did the Audio test as written in help section. I can listen to what’s app voice messages without speaker but calls. It’s so inconvenient.

Hi and welcome to the forum.

To clarify are you saying that during normal calls you cannot hear the caller via the ‘ear’ speaker? and are you sure you have the sound volumes set OK.

Sadly I have an FP3 with Android 10 so cannot check it out

Hi! Yes, nothing through the ear speaker and the volume is on. I checked. And since I can hear voice messages with my ears.

Sorry will have to leave this to another FP4 owner, maybe there is a setting for the ‘phone’ ‘call’ sound that you are missing.

If you haven’t saved a lot of data you can do a factory reset.

By the way if you do use an SD card ensure you either pre-format it or if the phone offers options choose ‘Portable’ or ‘External’ not ‘Internal’

Yeah, I went through settings and messaged to customer support too. Not ready to do a factory reset on a phone I use less than 2 weeks.

Hi Madina and welcome to the community forum!

So you did the tests as described here (10-step test) ? What was the result?

Apart from these tests which allow the hardware to be checked, there’s also the software. It’s usually important to do updates when they’re made available. A new update came out very recently (Monday).
Fairphone OS version FP3N.A.091.20211118 (Android 11) - November 29, 2021
If you haven’t yet done this update I would advise you to do so. See the release notes page.


Hi! Thank you for replying. I did the Audio test as in support section, mic 2 failed test. And yes, I did update this week.

In that case you’ll have to wait for a reply from support. Mic 2 is at the top. I don’t know whether it’s in the same module as the earpiece.

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If you can hear your messages via the speaker it’s not the speaker but software settings or failure.


Hi OldRoutard,

Yes - I updated today again and ran the test. I did hear the ‘ear speaker’ in the test, but when I use the phone for calls, I can’t hear the other side of the line (they can hear me). It is the same with calling with What’s app. I only hear people when I put the phone on speaker…

Very annoying. Is there something else I can do?

Did you check the volume settings for the ear speaker?

But not when calling ???

Exactly, not when calling which is strange

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Yes I checked all the settings, but unfortunately doesn’t work. Also did all the tests and spoke to the support team.

Now trying to get a new phone.

Same with me, told to get replacement but what I’m going to do without a phone :see_no_evil:

Have you tried a factory reset yet before you part with the phone and then try using it before you make any changes ??

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