I have done the update to Android 10, as well as the subsequent update that showed up few days after.
The problem is actually worse now. Meaning calling 2 times in a raw doesn’t help. I got to restart the phone for the sound + microphone to be functional again.
I have also been reporting those problems to fairphone, and they sometimes answer. They asked me to do :
Dial *#*#66#*#* as you dial a phone number: the Service Menu will appear.
Select Service tests > Test Single .
Press Receiver . The receiver (a.k.a. ear speaker) is used to hear the other person during phone calls. The test will play a pre-recorded track through the receiver. If you cannot hear it, that means it is not working correctly.
Yeah Same Here. This will be the Last fairphone for me. The Phone itself is okay-good but the Software is Just Garbage. Also youd think that If a big Part of your customers complain about Not being able to call Someone with a thing thats Main purpose is to give and recieve calls (which is build by a company that only Builds phones) your First priority would be to fix the issue…well quite obviously its not lol.
Sometimes I my phone enters this state where any calls whether incoming or outgoing seem to connect but without audio going in either direction. I believe it connects because incoming calls will have ringing on the outgoing phones speaker, and the call timer starts on my FP3 when a call connects, but I have dead silence.
Restarting the phone fixes this problem.
I play this game called Fallout Shelter that behaves somewhat strangely. When I lock my phone while the game is on and then unlock it, the game comes back but not before showing the home screen with the icons reoriented and the colors and resolution somewhat changed. I don’t know if this app may be causing the sound problem but it’s the only other thing that is strange on the phone, and I have a feeling that the sound issues has ever only happened after using the game app.
Welcome to the community forum!
I moved your post here to avoid duplicates, please have a look at the thread and at the solutuons suggested.
You may want to uninstall the game to test.
I’m having this issue as well as of today. I’ve had my phone for just over a month, worked fine up until this point. Was working fine YESTERDAY. Now I can’t hear anything when I make calls, and they can’t hear me.
Would like to be able to use my phone as a… you know… phone… very very annoying.
Hi there, new for this forum. I have exactly the same problem since a few days: suddenly no sound when calling or being called while connection is up and running. Only a complete restart of my Fairphone 3 helps… for a day or so…and then the same problem occurs.
Any solution available?
I did make a ticket for the Fairphone support team. On this phone Spotify is used but this has been used for two months. Problems occurred only last week. Possible suspects for me are a recent software update (week ago) ?
I’m pretty sure that has been reported already but I don’t remember which topic gives the best answer. You might want to search through https://forum.fairphone.com/tag/callissues
Hey Torsten!
As many of us experience the same issue it would be great if you could report it to the fairphone-support. I think the more reports they get, the more they realize that this is really a big problem and this could lead to a sonner solution by fairphone.
That might be possible. Maybe I didn’t express myself understandable enough: the problem may have started with the update to Android 10 and on calls, when trying them after using Spotify some time before.
Still just an idea - and unfortunately there’s only a German topic up to now…
Same problem here. The call seems to go through (timer starts running) but I can’t hear nor be heard. Rebooting fixes the issue temporarily and for an undefined period of time. In my case:
Fairphone 3 (bought directly from fairphone shop, on january 2020)
I never use earphones, never plug anything on that port.
Swapped the SIM to 2nd slot, same problem happens.
Updated the OS last week as per the phone notification. The problem started showing months before this and now it happens more often.
I sent them a request and they answered with a template answer asking me to buy a new SIM, change provider or some other non-sense. And telling me they will not look into it unless I satisfy all these demands. So I have to spend more money before they even decide to give it a look!? They don’t seem to honor their brand name when it comes to customers and that is extremely disappointing.
It looks like they have the problem well identified but got no clue as to what causes it, so the customer care team just fools around with you to buy themselves time.
I don’t really have any hope left and I’m stuck with this, but I’m sure I’ll never buy anything off this company again and I will not recommend it to anyone. As soon as the phone breaks down I’ll buy another phone somewhere else, replacing components of a piece of crap does not make much sense.