Hello,
I placed and order for a FP3 via the FP website 8 days ago I emailed support as there was a small problem with my order but have heard nothing back at the moment. I also tried to call but I live in the UK and I was on hold for 15 minutes to an international number so decided to hang up.
I’m guessing their slower with Covid-19 disrupting operations anyone else having delays?
It’s normal. It always takes a month or two. Maybe longer with corona.
This is the official word from Fairphone:
Did the shop register your order correctly and assign an order #?
If you’re talking about the delay in contacting the helpdesk, I sent them an email 2 days ago and received an answer yesterday. I could also contact them twice by phone without much delay.
Maybe you called during lunch hours? I would say try again.
Thanks for the reply, I can’t really afford to call an international number atm.
Is the helpdesk the same as support? Please could you share the link you used.
I contacted them again yesterday via the website and haven’t heard a reply. Checked my spam and web account.
These are Dutch times, or GMT +2 because daylight saving time.
I ordered my fairphone 3 from which I am writing right now on May 18th and received it on June 5th, I live in Spain. Right after placing the order I received a confirmation of the order and that the payment was done correctly. I was impatient first and planned to write them. Then I read elsewhere on the forum that it takes some time so I waited, and here it is 
Thanks for the reply.
Fairphone got back to me yesterday and said they had updated the problem.
If anybody else is contacting them they must just be running slow. I sent the message on 27/05 so it’s 11 days for a response.
I think you can take 1 day off, as June 1st was a holiday in the Netherlands (Whit Monday).
So that leaves 10 days.
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