I placed and order for a FP3 via the FP website 8 days ago I emailed support as there was a small problem with my order but have heard nothing back at the moment. I also tried to call but I live in the UK and I was on hold for 15 minutes to an international number so decided to hang up.
I’m guessing their slower with Covid-19 disrupting operations anyone else having delays?
If you’re talking about the delay in contacting the helpdesk, I sent them an email 2 days ago and received an answer yesterday. I could also contact them twice by phone without much delay.
Maybe you called during lunch hours? I would say try again.
I ordered my fairphone 3 from which I am writing right now on May 18th and received it on June 5th, I live in Spain. Right after placing the order I received a confirmation of the order and that the payment was done correctly. I was impatient first and planned to write them. Then I read elsewhere on the forum that it takes some time so I waited, and here it is