No reply in response to request for replacement cover

[Roboe]

@Owen

Do people know if Fairphone currently have a backlog of customer service emails?

I currently have a ticket open and I’ve not observed any delay in their answers.

@Owen

(as it doesn’t seem like the issue with the original covers has been resolved and I don’t want to have to request another replacement in a few months).

Regular back cover design have failed. IMO, they should try to replace faulty ones with slim covers and stop sentencing us, users, to contact them every six months and the planet to assume indirect shipping contamination.

@Owen

a Fairphone employee who agreed to ship out a new slim cover as a replacement

Did you have to pay for the slim replacement? I’m in the same situation and Fairphone insists in shipping me a regular back cover (and only black matte) or to fully pay for a new slim case, without any discount. I’d pay a few bucks, but definitely not 30€ + shipping (~15€) to replace a broken product which already cost me ~550€ (and which has another bunch of long-time unsolved bugs, like the clock and the glitches ones).

@Owen

I’m happy with the customer service I received and was looking forward to seeing what the new slim cover was like, but I’m a little bit annoyed that I’ve not been told if the replacement slim cover has been shipped and I can’t use my phone until I receive it.

As opposed to you, I’m dissapointed with the policy Fairphone is taking with the cover replacements. This is my third regular case broken,

Disclaimer: Don’t get me wrong, I love the fair, social and open source movements, but the product being far from perfect is a fact. My brother’s FP2 is in the same state.