New version of Fairphone shop website

Discuss
1

Hi,
I think that ahead of the FP5 launch, the website for the shop had something of a revamp.
The most glaring issue is the Spare parts category, we can’t filter by product like we used to :pensive:

What do you think? Can we send feedback to ask for the filter-by-product?

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2

You can send requests for everything. However I’m not sure the re-construction is finalized this is already ongoig since some time

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3

True, it looks much better. But the URLs in the Fairbuds app are broken since the change. I guess I’ll have to contactsupport and notify them since this is already like this for almost 2 weeks (maybe longer, I didn’t have the app before).

Edit: done, contacted support about this.

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4

I agree, it’s totally dysfunctional, it’s definitly optimized for new shiny products, not for spare parts (no filter for model of spare parts, no mail reminder if parts are back in stock). I doubt that they’ll add more features, cause it’s not their shop system, it’s an external ERP system like odoo or something else.

5

The “filter” for spare parts exist.
But not for model, so you have to navigate.

6

That’s not a filter, it’s a shop category. What I meant was the old shop filter in the spare parts category to select the Fairphone model, then it was easy to find the specific spare part.

1 Like
7

i just found out yesterday or so, that apparently the account / shop authentication has been technically modified from its previous state over to maybe some external auth provider (password etc get submitted in browser to some subdomain / url with auth0.com or so it showed)

i find unannounced and unexplained changes on this level very confusing and dangerous for the user.

i would welcome it if the fairphone company could explain such proceedings and sudden changes especially on the security layers etc. thanks.

1 Like