Hi,
I think that ahead of the FP5 launch, the website for the shop had something of a revamp.
The most glaring issue is the Spare parts category, we can’t filter by product like we used to
What do you think? Can we send feedback to ask for the filter-by-product?
True, it looks much better. But the URLs in the Fairbuds app are broken since the change. I guess I’ll have to contactsupport and notify them since this is already like this for almost 2 weeks (maybe longer, I didn’t have the app before).
I agree, it’s totally dysfunctional, it’s definitly optimized for new shiny products, not for spare parts (no filter for model of spare parts, no mail reminder if parts are back in stock). I doubt that they’ll add more features, cause it’s not their shop system, it’s an external ERP system like odoo or something else.
That’s not a filter, it’s a shop category. What I meant was the old shop filter in the spare parts category to select the Fairphone model, then it was easy to find the specific spare part.
i just found out yesterday or so, that apparently the account / shop authentication has been technically modified from its previous state over to maybe some external auth provider (password etc get submitted in browser to some subdomain / url with auth0.com or so it showed)
i find unannounced and unexplained changes on this level very confusing and dangerous for the user.
i would welcome it if the fairphone company could explain such proceedings and sudden changes especially on the security layers etc. thanks.
Hi all,
I also found another problem… The french reparability index ( Indice de réparabilité) is not shown anymore on their website.
According to french laws, it should appear on “all pages enabling the purchase of the concerned product” ( “toutes les pages permettant l’achat du produit concerné”).
As I’m not a jurist, I don’t know if the laws concerning the reparability index apply to non-French sellers, but I think it’s the case if they sell their products to French customers, as Fairphone does.
They should also be proud to have a score of 9.3/10 for the Fairphone 4 and 5. I can’t even understand the marketing point of hiding it…
Hi @koumilak and @citroniais , thank you for your comments - the Fairphone website has indeed undergone some big changes in the past few weeks. I have forwarded the feedback about the filtering option and the repairability index to my colleagues.
Thank you for pointing this out - I just tried on my Fairphone 3 (Opera Browser) and can confirm that the menu isn’t fully visible on that page. I will create a ticket about it.
Hi @yvmuell, our team is aware and working on checking and fixing everything. The issue mentioned by @AnotherElk is now fixed and the rest has already been flagged. Thank you very much for mentioning these!