New support article: We have a map of Fairphone physical touch points (Store Locator)!

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What the …? I don’t see anything on Fairphone’s public Facebook page between 15. Oct. and 18. Oct… What are the privacy settings of that post?


The symbol next to the date stands for “Benutzerdefiniert” (not sure about the English equivalent, maybe “custom”?). It’s not specified to whom it’s limited.


Maybe only for Germans? Not very transparent, Fairphone!


We indeed had a soft launch there, I’ll ask @Douwe to look at the fb settings


It is very likely that this post was limited to Germany only. As the Facebook algorithm limits the organic reach of posts, we want to make sure that the people the post reaches is as relevant as possible.


I’m not German, but I’m in contact with Germans that I could have informed of the Mobilcom-Debitel launch. I don’t understand why there was no other communication about this partnership (blog, was there anything on Twitter)?


We did indeed first do a soft-launch as the Fairphone 2 was only available on their website. From today (!) the Fairphone is also in their stores. We’re finalizing the press release at this very moment and will release it today or on Monday, announcing this partnership.

Then it will also be on the twitters :slight_smile:


Thank you for the explanation. :slight_smile:


Also note that they didnt start selling in october, they are only starting now… but they made a press release congratulating us for the german environmental award and announcing that it will be available.


Many thanks for this very useful option. I am a bit surprised of how many locations are already there where (potential) customers can come close to a Fairphone. Approaches against staying a niche product are vital I think.

There is an incorrectness though concerning the location of the “Mobilcom Debitel” shop in Ludwigsburg.
The address is correct, but the location shown is wrong. “Kirchstrasse” may also have phone shops, but corresponding to the given street name “Heinkelstrasse” the location must be pointing more to the north-west. I believe the store is located in a large shopping mall called “Breuninger Land” which would be at least more than 5 Kilometers away from “Kirchstrasse”.


Thank you Patrick! I dragged it to the shopping mall location (which is the correct address). Let me know if you spot any other inconsistencies: google maps does some strange stuff reading locations sometimes, especially with shopping mall addresses.


Oh disappointment! I thought it would be a map of the phone and tell me how to use it. I have had mine for 10 months and still find it hard to work my way round, - its my first smart phone and I am prob. an elderly user. Oh well. I will keep on learning and trying. Good luck with sales.


I may have the very first FP2 un North America!
I was part of the preordered ones, received it just before Christmas last year, and went to Canada right after.
If someone in Montreal want to see it, contact me through the forum.


But you are not the only Canadian who has a FP2. We also have a Canadian community here.


Thanks for letting me know that


I’m sorry to read that you still feel so unfamiliar with your phone but there are ways to get help. We have local Fairphone communities all over, so maybe you can contact one in your vicinity to see if somebody can help you out during a coffee meeting or such.
Next to that, there are services and courses in some countries that you have to pay for but which might be interesting for you too to get more acquainted with your smartphone.


It seems that UK and Austria are switched off by default. Is this an error on my side, or does this affect others too? (CC @Esmee)

(I’m accessing the Zendesk article with the embedded Gxxgle My Maps in my Firefox 51.0.1 on a Windows 10 desktop.)


Thanks for noticing! The Austrian store I’ve activated back.
The UK only has two viewing locations which are not stores, so it has been
decided to not show them on our store locator map. Therefore it would be
great if you can show them on the Angels map!



And you can now enjoy the store locator without Google! :smiley:

Direct link: https://wearefairphone.github.io/fprsmap/?show=shops

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