I just acquired a new Fairphone 2 and the screen simply doesn’t work and react to touch. The buttons work well. At first it had some bugs but by closing and re-opening it, it was ok. I’ve rebooted it and now it simply doesn’t work. I can’t type the PIN number. I’m very disappointing in the quality of the product. Should I return it? Disassemble it?
Also it can’t be recognized when linked by USB to my iMac (even though the battery does recharge). Any idea ?
Yes, try that. Try to carefully clean the connectors.
If dissembling doesn’t help then you’ll have to contact support. But be aware that they have a huge backlog and will take long to answer.
have you mounted the SD-Card? (Settings --> Storage --> the three dots upper right corner)?
Try other USB-Settings when connected.
Thank you both for your reply. After disassemblage, the screen works. @paulakreuzer
@Friek What do you mean exactly by mounting the SD-Card? When I go to the menu you say here is what I have
https://puu.sh/qGTik/7d914af134.png (USB Connection to the Computer but I can’t click on it or whatsoever)
I’ve looked it up also on the internet and I’ve enabled this menu but doesn’t work either (menu for creators, sorry it’s French)
I used this description from the forum. Maybe if you switch to english for the settings? I don’t see it anymore, as I mounted already.
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