Update: we’ve identified the root cause of the issue. We expect to fix it within a few days, in the meantime the app will be temporarily removed from the Play Store and App Store. For all users that already installed the latest version of the app, we recommend not trying to perform the update, as it risks the earbuds from entering this unresponsive state.
For all users that are already affected: please reach out to CS, they will help you get a working pair of Fairbuds to enjoy asap!