Netflix not installable on FP3?

As @Ingo already wrote further above

In the version info for your phone it should show A.0118 and a security patch level of 2020-04-05 if you are really on the most recent version.

So please try to update to A.0118 first, which you should do anyway because it contains some important security patches. If you have a Vodafone SIM (or one from a provider that uses Vodafones network) try another SIM temporarily to receive the OTA.

Good luck!

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I am not on the Vodafone network. Just to be sure I finally got around to trying another SIM, which is on the KPN network. Still wasn’t able to receive the last system update, so I’m stuck on A.0111.

Does anybody have any other solutions or things I could try? Otherwise I guess I’ll contact the Fairphone service desk.

Just a quick update. So I contacted support, and it seems my phone has been flashed to the wrong version (a debug version) of Android when I had to send it in a couple of weeks back. That’s why it won’t update, and that’s why Netflix isn’t working (probably).

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Hi

Bought a new fair phone 3 through Vodafone and neither netflix or disney+ are available on google play store. Very disappointed. is there anyway to overcome this issue? If not I’m afraid I will have to return my fairphone :frowning_face:

All help appreciated

Hi Graham and welcome to the Fairphone community forum!

I moved your question here as it’s the same underlying problem.

You should contact Fairphone support about it as the community cannot solve the problem.

If you scroll through this topic a bit you might find a workaround, though: installing an older version of the app(s).

Hasn’t this been fixed with an update recently?

@grahamfinnerty Try Settings > System > Advanced > System Update to check if there is an OS update for your FP3.

Hi

Thanks for getting back to me

I only turned on the phone for the first time yesterday. It was brand new. Should it need an update already?

Yes, most likely. Any smartphone manufacturer will not keep opening packed smartphones in a warehouse every few weeks to update the software. The phones come with the most recent software that was available when they left the factory.

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I checked for updates and the phone is up to date. Still no Netflix on Google play store. Anything else I can do

Just to be sure … What does it say in Settings - About phone - Build number?

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That’s unfortunately not the most recent OS version (the last line should include an “A.0124” or “A.0134” string, not just “A.0110”). As you are on Vodafone, you might be affected by an update blockage which leaves you with two ways to still update to the most recent (A.0124 or A.0134) version:

  • If you have a second SIM that is not using the Vodafone net, replace the Vodafone card by it temporarily and try to update again as described before.
  • If you only have the Vodafone SIM, you can try to update by connecting the FP3 to a computer and following these instructions:
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what app should i use on my mac to extract the files from the zip once downloaded?

Once the generic preparations from the given link are done, the guide splits into specific instructions depending on the OS on your computer.
Does unzipping/extracting not work for you like it is described in the part for macOS? …

./FP3_flashall.bin: Permission denied in terminal this is what I see when I follow the steps… do you know why?

I don’t know much about macOS apart from it being based on Unix.
Here’s what a quick internet search turns up … it seems you can just try to use sudo like on Unix or Linux …

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chmod +x ./FP3_flashall.bin

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