Yes, there is in your case. It just happens, that itās not a regularity, as not every drop breaks the cover, this being a matter of height of fall, surface being hit, angle and maybe some more factors. E.g. my phone droped on a wooden floor from max 50 cm and the display was cracked really heavy (by brute force ). Today I dropped the same phone with broken display from about 1 meter on a concrete floor and it just came apart (phone, back cover, battery) without any further damage to the display.
I am sure @AnotherElk did not mean to imply deliberate mishandling, just that an impact by dropping the phone is a force, that in your case broke your cover, while with @fai8753 it seems to be a case of weakness of the material the cover is made of. Such a material-problem is something that would qualify as a case for warranty, which dropping the phone never will. I already ordered a new display, that arrived within a week (today).
Hi @fai8753, did you contact FP?
What was their response?
I have the same problem too. I had the slim case since the glue on my rubber case started separating on its own. Iāve never dropped my phone and now my slim case is showing cracks in the corners. Some cracks were so big that a piece of the case eventually fell off.
I read this post and the responses and it prompted me to contact the FP Support Team. Iām hoping theyāll send me a replacement for free, as this seems like a manufacturing quality defect.
Iām interested to know what happened in your situation.
Hi everyone,
I just wanted to say that I also contacted Fairphone and they said it was a factory defect and sent me a free replacement slim cover. The cover with cracks was also white - not sure if that makes a difference but to be safe I chose the coral red one as a replacement.
@fai8753, thanks for posting this in the first place, and thanks @paulakreuzer for providing your input . It made me more confident in contacting Fairphone about my cracked case.
I suppose this post can be marked as āsolvedā now.
Hello Fairphoners,
I was (and I am) very exciting, as the transparent cover was announced, so I ordered one.
But after 2 days I recognized two stress cracks at the bottom. I never opened the case and I allways carry my phone gently.
Now, after 2 weeks, there are more cracks out of nowhere Iām afraid to open itā¦
Did anyone else has similar experiences?
I also ordered the black translucent cover for my girlfriend, and while Iām writing these, I checked her cover and it also starts to crack , but itās harder to recognize cause of the black colorā¦
Just checked my 10 days old black translucent cover:
Cracks in the lower 2 corners, too :(, like on your photos.
Thank you for pointing me at this problem! I will try to give the cover back and get a refund for it.
I didnāt open it after the first assembly until I found the cracks. Also I canāt remember that it ever fell down in the last 1-2 weeks.
Here are 2 photos, but itās hard to find the cracks there, itās easier with your own eyes (photos made with also new 12 MP FP2-camera - could be better, but no chance even with manual focus :/):
-> For better quality/resolution click on the photos above.
I just thought a little about possible reasons and remember one, which maybe was already mentioned with the first translucent covers, I think:
Too much pressure, when in a pocket of your trousers.
I was really becoming interested in looking forward to when I would order one as long as they are still in stock. But these upcoming statements with cracks after this short time somehow muted my excitement. To get a replacement in such case would not be a suitable in concerns of longevity and ecology. I think I should rather stick to what I have and not take further actions without needs just for the extra eye-candy.
I am feeling sorry for you after just shortly reading your post of excitement only a few days ago.
I am curious how the manufacturers reaction will be in this obvious quality issue.
I really would be interested in some feedback from the fairphoneangels that have ordered transparent covers for their heavens. They should/might have some more experience, having access to more than one cover.
Are some of them maybe broken after shipping already?
Maybe the transparency leads to less stability or at least more problems in production (the material being less tolerant towards variations in the production process?
Should that turn out to be the case, I really would consider it a good idea to stop the production.
At least in my opinion it is better not to offer something that is certain to result in unneccessary waste.
P.s.
I guess, itās obvious now, why the transparent covers have not been available before.
I have so far held about 13 transparent slim covers in my hand and none of them had any problems. Sure for many of them I donāt know how they look now, but everybody who got one from the Vienna Angels has our contact info and Iām sure theyād tell us if they broke.
Iāve seen one cracked slim cover so far and that was due to multiple drops on stone-floors. I exchanged it for a transparent slim cover without any concerns.
What do we have here so far? Maybe 5 people with cracks so far (didnāt count)? 3 with slim covers (did count).
That doesnāt really worry me yet - but Iāll keep an eye on this topic (as I do on almost any topic ).
Just for the recordā¦
I had cracks on both lower corners after one week with the new translucent black cover.
And sadly with the replacement also after 1 week.
I only put the phone in my pockets and it never fell down.
So, from my point of view, it could be that the plastic is too inflexible for the daily physical stress in my pockets. Or it might be a lack of luck at the momentā¦
Cheers!
I think we could get a more clear image of the situation considering the overall circumstances.
Having a rough estimation of how many users have ordered such a new transparent cover. I guess we can only count them from sales aside from the quantity ordered directly from FP.
How many of those users are registered here and also reporting their inconvenient experience with it in the last few weeks (not having dropped it prior to their finding).
This ratio then should give an obvious picture on which further statements related to quality can be based on.
Although it is only a passive item, still it it covered by a product warranty of 2 years if I am not mistaken.
IĀ“m using my phone regularly since >2 years and my turquoise slim cover still has not a single crack or damage. I did remove and remount it every now and then for battery swap or else.
Although I donĀ“t own a new transparent cover I do feel a bit worried as longevity is one core value of FP. Hence it also should stay alert if quality issues rise from sub-contractors.
I do believe our angels keep an active link to the maker.
Maybe he already knows about something coming up.
But to be true I cannot make out why the color has so much influence in stability.
Just look at all the glass we have around. Even presentations rooms covered with transparent glass can carry cars on themā¦
Bbwaahaaā¦what a crap, just forget itā¦ (I couldnĀ“t resist)
But imagine simple every day household items such as plastic bowls can be placed in micro-waves or ice boxed without being damaged. Many of them are transparent as well. So I donĀ“t get it why the color makes a difference here.
I think one reason is the way of production (moulded not out of a 3d printer).
If this makes the difference the production process would have to be changed. Of course building a specific tool is more cost intense and modifications are very limited compared to 3d printing.
Furthermore the raw transparent material for 3d printing may not be suitable for such filigree, thin items.
I am no material specialist, maybe there is someone who could enlighten me. I have no idea why transparent covers are not as robust as we know it from covers of different colors.
). Today I dropped the same phone with broken display from about 1 meter on a concrete floor and it just came apart (phone, back cover, battery) without any further damage to the display.
Iām afraid to open itā¦
, but itās harder to recognize cause of the black colorā¦
Ā 
).
(I couldnĀ“t resist)