My new fairphone blocked in bootloop

Help Fairphone 5
1

I just receive my FP5 but after charging it, I tried to turn it on but it is blocked in bootloop…
I tried recovery mode, wipe the data, wait an entire night with the battery out of the phone but nothing. Not much helped from the support for now…
Any idea ?

Variant - QCM UFS
BOOTLOADER VERSION - FP5.UT27.B.059.20240809
BASEBAND VERSION - 13

2

Did you put a SIM card in your phone? In which country are you and who is your provider?

3

Thanks for you reply, I tried with and without SIM card (Orange), neither worked.
I’m in France and I bought the phone on the Fairphone webshop
And the phone came with Munera OS

4

That’s called /e/ os and not munera os. murena made it tho

5

Yes exactly sorry for the confusion :pray:

6

Perhaps it’s an idea to ask for help at the forum for /e/OS the Fairphone section.

7

If it’s a new phone, I’d just order a new one and send the old one back as it sounds like a brick. Certainly the quickest way to get it solved for you and they can figure out what’s wrong with the old one without need for difficult troubleshooting through customer.

1 Like
8

You seem to be not alone with this…

2 Likes
9

I had the same problem: I got a new Fairphone 5 and it has been stucked on a boot screen since very first start. I contacted Fairphone support and told them I want to send the phone back and immediately ordered another Fairphone 5.

I had to wait for the money return a bit longer than I would prefer, but that was a minor issue.

The second phone worked (and still works) flawlessly :slight_smile:

2 Likes
10

Retried the @yvmuell tip, after several rebooting, it finally worked !! Thanks for the help !!

2 Likes
11

have you had e/OS preinstalled as well?

12

No, I had Fairphone OS installed.