After 3 month to use my FP4 shut down for no reason and reboot. it rebegane 4 times after functioned for 5 to 15 minutes and the 5th time it shut down, it no longer turn on, while the phone’s battery is full, the phone look like new.
Also I plugged in the wall but nothing happened.
I try to contact the support of FP for troubleshoot, directly on the website by sending messages.
because FP no offer telephone assistance line in France.
I send my first request the 1st of june 2022 and a second 1 week ago and no respond.
In this state, it’s impossible to see where come from the trouble. maybe the battery or the chipset.
for the last one isn’t adjustable, the only way it’s to send to the Service Centre to fix it.
finally, I have a micro problem since the beginning, I have got
my voice “Creeshing” and it’s barly audible for my callers. I don’t know if could be related with that trouble.
In short, I’m very disappointed for that FP’s experience, above all for the price of 650 euros.
My first trouble can’t be fix by “DIY”.
And I don’t find a way to claim my warranty and return the phone.
I reuse my old 2014 Moto G with broken screen and a old system support barly the today’s apps but still work. It’s a real shame.
Anyway, If someone who want a FairPhone product and not living in Netherland, I advised you to don’t buy to FairPhone e-shop and go buy to a mobil phone operator or a Hi-tec shop near where do you live.
you will pay more but you will be return it easly in case of trouble like me without the communication trouble with FP