My FP2 is acting weird since I tried to encrypt it

[shugal]

Hello,

My FP2 is acting weird. I tried to encrypt it but something got wrong so I had to factory reset it. When I restarted it the touch screen didn’t work as it should. And when I inserted the SIM card random numbers appeared, making it impossible to type in the code.
So, it works ok without a SIM. I have to press on the same place on the screen several times to get it to react and sometimes when I barely touch the screen it reacts and opens menus etc without my intention.
Any suggestions? If I cannot fix this I’m sad to say I have to buy a new phone.

[AnotherElk]

@shugal

I tried to encrypt it but something got wrong so I had to factory reset it.

If you factory resetted anyway, there is one more step you can take on the software side …

Installing the Fairphone 2 from scratch in case of failure / Komplette Neuinstallation des Fairphone 2 im Fehlerfall

Updates could go wrong, upgrades could go wrong, own experiments could go wrong, any given thing could go wrong … and the Fairphone 2 doesn’t boot anymore, doesn’t update anymore, doesn’t do any given important thing anymore. Updates können schief gehen, Upgrades können schief gehen, eigene Experimente können schief gehen, irgendetwas anderes kann schief gehen … und das Fairphone 2 bootet nicht mehr, updatet sich nicht mehr, oder tut irgendetwas anderes wichtiges nicht mehr. If even a factory …

[robbert.f]

Have you tried removing and reconnecting the screen module? Sounds as though there may be some contact issues.

[Patrick1]

@shugal

I tried to encrypt it but something got wrong

Was there a specific tutorial you were following?

Maybe this situation also applies to you as reason for the failure.

[shugal]

No tutorial. I just pressed “Encrypt phone” in the settings. Everything seems to work as normal but then it said the encryption corrupted my files and that I had to factory reset the phone. Which I did. And since then the screen is acting weird, reacting once in a while and sometimes living it owns life clicking on stuff I haven’t clicked etc.

[shugal]

I removed it, cleaned it and put it back. Several times. Finally it worked a little better and I tried to encrypt the phone once more, had to factory reset and now it’s acting strange again.

[shugal]

I actually tried to install Fairphone Open. Same problem. Maybe have to try the steps you recommend - does it go further than reinstalling the OS?

[Volker]

Maybe it’s just coincidence - and the encryption and the failure of the display are unrelated? Maybe it’s a failure of the display or of the core module?
Are #fairphoneangels near you? So you might try to exchange the display module?

[AnotherElk]

@shugal

Maybe have to try the steps you recommend - does it go further than reinstalling the OS?

Wiping the phone including the OS and formatting the data partition is what a factory reset and a normal reinstall of the OS don’t do.

[shugal]

I don’t know, but probably not since I live in Sweden. I’ll check it out.

[shugal]

I managed to get my phone working again. I also found out that there are not Fairphone Angels close to the part of Sweden where I live.
Also I really want to encrypt my phone but due to the problems described above I’m a hesitating. Any tips how to encrypt it without corrupting the files and in the end not being able to encrypt it (as I have to reset it, repeating the cycle).