My Fairphone 4 does not charge anymore

Help Fairphone 4
1

Hi!
Earlier this evening my Fairphone randomly stopped charging (while being plugged in).
I have tried different cables, but without success. The USB Charging test returns “unknown” on all fields, I tried cleaning the port but to no avail.
What should I do? Should I try to change the USB C port? The phone is still under warranty, but when I contacted support they average response time is indicated as 10/12 days, which for obvious reasons would be way too long. How do you suggest to proceed?

Cheers!
Giovanni

2

Hello and welcome to the forum.

My suggestion would be to reach to the support on Monday via chat, check the hours in advance as they are open only for a few.

I got the impression that once the support confirms the issue is with your charging port, they would be happy to send you the new one ( but they would not always reimburse the one purchased before checking with them)

Have you sent the message using the trouble shooting form, https://support.fairphone.com/hc/en-us/articles/115001041206-Find-fix-an-issue-yourself?

3

Thank you! That’s a good idea, I will contact them on Monday.
I have already opened a request via the form earlier this evening.

1 Like
4

Did you also try different chargers?

5

Yes, different cables and chargers, and also tried to connect to my laptop, but it does not appear as connected.

6

Did you check if the USB C port is free of dust? Perhaps try carefully with a needle for debris.

1 Like
7

I checked, I removed the USBc port and cleaned it as best as I could. It looks ok, I don’t see any debris…

8

I have tried to contact the Chat but I have been waiting for 1.30hr without any answer. I need a solution soon, I need my phone to access a lot of different services. Should I just buy a new USBC port and ask for a refund?

9

You can try it. Doesn’t cost that much.

10

Mal eine banale Frage: Wurde es schon einmal mit einem RESET versucht??
Meine zwei FP4 brauchen ab und zu einen Neustart und schon klappt es wieder mit dem Laden - warum auch immer…

Oh sorry - now in english:
A simple question: Have you ever tried a RESET??
My two FP4s need a restart every now and then and then charging works again - for whatever reason…

11

@Giovanni_Conni , don’t know how old your Fairphone is but mine is 4 years old and I recently changed the bottom module. It was not possible to charge it any longer, the USB-C socket was physically damaged, probably normal wear and tear after 4 years of plugging/unplugging.

12

I use magnetic charging cables For example
https://www.amazon.de/NetDot-Nylon-geflochtenes-magnetisches-Schnellladekabel-Typ-C-Gerät-1m-3-pack-black/dp/B07JZMY6PP/ref=sr_1_12?__mk_de_DE=ÅMÅŽÕÑ&crid=1IAKW6M69KO88&dib=eyJ2IjoiMSJ9.8gnS0HRbXj1jckQ9NyW534trBp-X17pGIpx_eJJWevk77dBvH1KL5ay7H6lbM58Z0YKDC2LJFkQO8dyL42VrltwIpV1Bensyacf6Mp0sqXB63nK1c4xQT6YQrGEzdG-kjk6vbYZa9NEXllp4viMM7KjrjoG92AM3msV03Zmw-WIwh6gfDtV_CpOIz_UphZNuKmYaVN2C94_k11IMC-jGZMR7DSRliRgLNhfrMX-Cbr4.ZnMh_HLy4FwPz5_HhpZ5d5eIrcEsXjRcJ8kBpBn4HgA&dib_tag=se&keywords=magnetische+ladekabel&qid=1728995339&sprefix=magnetische+ladekabel%2Caps%2C148&sr=8-12

13

Hello Giovanni, I had a similar issue in September. I tried a new, spare battery and different cable, without success. The web chat was helpful, but note that in my post in September I mentioned poor communication between Fairphone staff, which added a delay of a few days before I received the free replacement USB port. I wish you well!

1 Like
14

Thank you all for your help and support.
I have acquired and substituted the USB port, and now everything works perfectly.
For the future I will always keep a charged spare battery to be able to access the phone in case of damage.
Thank you again, and have a great day!