today my Fairphone 3 fell hard on the floor.
Now the start button works only one time in ten trials. Then the display shows the window to enter the code, but the display does not react to finger contact.
Any idea what might be broken?
Thanks in advance!
At least for the display problem I’d recommend to open the phone, clean display contacts and remount it. This has helped in various similar cases.
Thank you, Volker, I will try and post the result!
I wish you good luck and will keep fingers crossed
You might also have a look at one of those topics (although the symptoms are a bit different):
i had similar problems the last 4 weeks. Two weeks ago the screen than turned completley black. I conntacted the support team, however i only got the generic answers after about a week:
To help you further and to improve our product quality, we would really appreciate if you could provide the following details:
Can you tell us which app/steps you performed before your Fairphone 3 showed this issue?
Sometimes this issue can be caused by the operative…
Hi to everyone.
From the very beginning, I had this problem with my Fairphone 3: when my phone fell out of my pocket or hit something, the screen became full of colored pixels.
After a few minutes it would work again.
Since yesterday, the screen is completely frozen with pixels and i can’t get it to work anymore. even doing the reboot.
I saw may of you has the same problem. how did you resolve it?
un saluto a tutta la comunità.
thanks for the additional information. I just managed to remove the display, but then I did not know how to clean the contacts. I decided to put it back together and to seek help for cleaning.
But to my surprise - it worked again.
You made my day, thanks a lot…
Wonderful news (actually cleaning the contacts was only an additional measure, just in case…