I’m in portgual and need a Portuguese phone number. Slapped a second sim in my FP3.
Bought the new FP4. They removed the second sim slot, in addition to the audio jack, microphones still breaking easily and now no longer being on a modular part, with a USB port that recognises mics as earphones… Whatever.
They proudly boast you can get an esim… so I get a vodafone esim and… they aren’t compatible with fairhpones, because it’s a f’in obscure ass phone.
They can’t force us to use an alternate system that is not in place anywhere. This goddamn phone has caused no end of problems due to their atrocious planning and design.
You don’t force a systemic change when there is no infrastructure in place to support it.
Long shot but does anyone know a portguese esim that will work with this stupud FP4
I use two eSIM in my FP4, from different providers (congstar & sipgate, german not portuguese) and they work without any problem.
This sounds like a vodafone problem to me, have you tried it with their customer support?
Oh, and this is a user forum, please #contactsupport if you need to reach someone at Fairphone for technical assistance.
Same here: Congstar eSim without any problems - even though not officially supported. It is a standard after all. “Not supported” in this case probably mostly means: Not tested by the mobile provider in question, but I can’t rule out that there are providers which actually don’t support this combination or block it until deemed compatible. Contacting your provider should provide you with an answer to that.
In general I do not think your tone fits well into this forum, even if you might be frustrated right now and I can understand your general disappointment that things are not going the way you expected.
You expect the same or more features from a new/upgraded model of the same brand not less. I thought whatever new features were on it I would discover when it came out, I trusted them to make a good phone in high spirits and good faith. I won’t make that mistake again.
I don’t think the providers are being slow here, they have no reason to switch to esim unless they want to. It was entirely fairphone unilaterally doing something prematurely and thoughtlessly without even clearly advertising or warning about it.
I don’t need multiple esims, I need the same 2 sims I already had on the fairphone 3, they have created a problem that didn’t exist before. Bah. I’ll have to figure something out in the UK. This will probably be the last fairphone I purchase.
Apple have indicated that they want to switch to eSIM only at some point, and if that goes ahead every mobile operator will have to follow.
Vodafone does not officially support the phone, but I have seen on a Fairphoners meeting that a Vodafone Germany eSIM worked without any problem nonetheless. There is a good chance that a Vodafone Portugal eSIM does the same if you can convince Vodafone to give you an eSIM.
@amoun Not really that odd, as I wrote the text you quoted when talking to you about a different device (the FP3) and a different country (assuming the conversation you are having is still within the scope of the OP request, i.e. Portugal). Vodafone is a big company, and each country’s “division” works differently. Always keep it in mind when dealing with big corporations that offer services or sell goods.
Also, the “If memory serves me well” bit was the key component of that sentence
Regarding the topic in general, I cannot help, but customer support might.
In 2019, Vodafone and Fairphone announced a strategic partnership to bring the Fairphone 3 to Vodafone customers in several European markets. We also agreed to collaborate on best practice and share knowledge on key industry sustainability issues, including the circular economy, electronic waste and responsible sourcing.
If there is really no provider offering eSIM (for the FP4) in Portugal then I would blame Portuguese provider being behind current technology, as this technology is not new and especially important for all devices not having dual SIM (like e.g. Apple). We have several provider in different countries confirmed to work. My provider e.g. has a list with supported devices. The FP4 is not listed but they sell it. So I asked them if its really not supported and they stated that this list is just listing some example phones and all phones supporting eSIM would work. So its easy for Vodafone to blame FP, but what’s the argument? If they know who’s fault it is they should be able to name the fault and this would help FP to fix it.