LIVE CHAT research for Customer support - with Prizes!

Hello Fairphoners!

I’m currently working on a research project for Fairphone which looks into the possibility of a live chat service. Live chat basically means a service that is integrated on the website, and can be used to communicate in real time with a Fairphone employee.

For this research, I would like to do a survey and also interview a few people.

You will get the chance to win some prizes for participating as well!


Survey:

  • Language: English
  • Duration: 15 minutes
  • Prerequisites:
    • Contacted Fairphone’s customer service before
    • Used a live chat before from another company
    • Purchased a Fairphone product over a year ago or within the past 6 months
  • Total participants cap: 20-30
  • ^^Prize: 2x - 15€ Fairphone Gift card^^ (2 winners will be chosen randomly)

You can click here to do the survey :slight_smile:


Individual Interview:

  • Language: English
  • Duration: Around 35 minutes
  • Prerequisites:
    • Contacted Fairphone’s customer service before
    • Used a live chat before from another company
    • Purchased a Fairphone product over a year ago or within the past 6 months
  • Total participants: 8
  • ^^Prize: 40€ Fairphone gift card or Fairphone’s Modular earphones^^ (1 winner will be chosen randomly)

For the individual interview, you can sign up here.


When the maximum participants are reached, the survey and sign-up form will be closed, so if you want to participate please do so as fast as possible. Please choose either the survey or interview, but not both.

Thanks a lot for reading all this and for your help. It’s very much appreciated :slight_smile:

I wish you all an awesome day!

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There are still some spots for both the survey and interview.
Let me know if you have any questions :slight_smile:

Hi everyone! There’s still 1 spot left for the interview, and 5 for the surveys.

Update: Winners will be announced by the end of this month! Thanks a lot to everyone who helped in this research.

2 Likes

Hi everyone!

The winners have been sent an email on how to proceed with receiving the prizes (if you would like your name to be published, please let me know).

I would like to say a big thank you to everyone who participated and helped with the research.
You are all amazing! :smiley:

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