English

LIVE CHAT research for Customer support - with Prizes!

Hello Fairphoners!

I’m currently working on a research project for Fairphone which looks into the possibility of a live chat service. Live chat basically means a service that is integrated on the website, and can be used to communicate in real time with a Fairphone employee.

For this research, I would like to do a survey and also interview a few people.

You will get the chance to win some prizes for participating as well!

Update 28-05-20 - One spot left for interview and around 5 for surveys.

Survey:

  • Language: English
  • Duration: 15 minutes
  • Prerequisites:
    • Contacted Fairphone’s customer service before
    • Used a live chat before from another company
    • Purchased a Fairphone product over a year ago or within the past 6 months
  • Total participants cap: 20-30
  • ^^Prize: 2x - 15€ Fairphone Gift card^^ (2 winners will be chosen randomly)

You can click here to do the survey :slight_smile:


Individual Interview:

  • Language: English
  • Duration: Around 35 minutes
  • Prerequisites:
    • Contacted Fairphone’s customer service before
    • Used a live chat before from another company
    • Purchased a Fairphone product over a year ago or within the past 6 months
  • Total participants: 8
  • ^^Prize: 40€ Fairphone gift card or Fairphone’s Modular earphones^^ (1 winner will be chosen randomly)

For the individual interview, you can sign up here.


When the maximum participants are reached, the survey and sign-up form will be closed, so if you want to participate please do so as fast as possible. Please choose either the survey or interview, but not both.

Thanks a lot for reading all this and for your help. It’s very much appreciated :slight_smile:

I wish you all an awesome day!

6 Likes

There are still some spots for both the survey and interview.
Let me know if you have any questions :slight_smile:

Hi everyone! There’s still 1 spot left for the interview, and 5 for the surveys.