Hey! I’ve worked in the Fairphone support team since november '13 and don’t have much experience with other support teams, but what I can tell is that our community is actually really amazing. I think Fairphone community members have a bit more patience (which is nice in our current back log situation), but they also think with you, are willing to help out, help out other community members in need, they even organise evenings in cities across Europe to help out other community members.
It really feels like you are serving a community which makes my job so much better! Same is true here at our office, we are not a separate team which sits on another floor or building, but we are an integral part of the company which definitely improves the quality of our support.