Left Earbud does not charge, nor connect

Help Accessories
1

Since the firmware update to version V65 the left earbud does not connect to the phone (I hear the white noise of the ambient mode, so it is on, but music only plays on the right one) and when opening the Fairbuds App, I see that it has 10%, after charging it for some hours it still does not connect and the app still says its at 10%. It also does not give any of the Fairbud sounds (“Connected”, The Tap-Sound, etc…).

It might be noteworthy that the Fairbuds App crashed right after installing the firmware, but I think that was also the case when I installed V56.

I have a Fairphone 5 with /e/OS-2.3-beta-t ROM (shouldn’t be important but just in case).

2

Next day and it finally works again. It is a bit annoing since that happens regulary.

3

I can suggest reinstalling the app, but the charging issue could be dirty connectors on the earbud itself.

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4

I have the same problem. I cleaned the charging points and even bought a new battery for the left fairbud. But it doesn’t help… I continues to display 10% battery and isn’t providing any sound.
I deleted and reconnected the bluetooth connection, restarted phone, long pressed the connection button in fairbuds case… none of it helps…

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5

For me that happens regulary, but is always temporary (altough I get a heart attack and think I brokenit every time :smiling_face_with_tear:)

Edit: Replied to the wrong message.

Also: I always clean the connectors.

6

@heschy and @MKoolhoven you could contact our customer support and arrange a return, we would love to test around with your devices and understand the issue better

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7

Hi all,

I have the same problem since two days. Via App it says my left is at 10% and my right bud is at 100%. I interchanged the batteries of the two buds from left to right and from right to left bud and it shows again 10% left and 100% right :slight_smile: . Update on app doesn’t progress. It stays at 0% or 1% and stops. Also after reinstalling multiple times.

Greetings, Thomas

8

Problem occured on my end exactly as OP described:
App crash right after firmware update V65 finished, after that left Earbud stayed at 10% the whole evening yesterday, no matter what.
Today however it seems fine again - wondering if it’s only occuring when the app is running?
Has anyone a solution to this yet?

9

This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.

11

Hi everyone,

I’m having an issue with my Fairphone Fairbuds where the left earbud won’t charge properly and won’t connect. No matter what I do, it stays stuck at 10% battery.

What I’ve Tried So Far:
• Cleaning the charging contacts on both the case and the earbud.
• Switching the batteries between the left and right earbuds (the right one still works fine, so the battery itself seems okay).
• Trying different chargers and cables to rule out power issues.
• Ensuring the earbud is seated correctly in the case.
• Leaving it in the case for an extended time to see if it charges.

The right earbud is working fine, but the left one just won’t charge beyond 10%, and it won’t connect either.

Has anyone else experienced this? I discovered this thread describing the same problem but it didnt seem to be solved: Left Earbud does not charge, nor connect

Is there a way to force a factory reset when only one earbud is working? Or could this be a hardware issue?

Any advice would be greatly appreciated!

12

I re-opened the old topic and merged your post here

13

Unfortunately I would just recommend that you return them for a repair or refund if possible. Even if you can get them to work, theyre not supposed to be like that.

If you bought them through a reseller, then contact them first. The customer service for fairphone can be quite slow (though I did get my fairbuds fixed for a defect through fairphone).

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