Since the firmware update to version V65 the left earbud does not connect to the phone (I hear the white noise of the ambient mode, so it is on, but music only plays on the right one) and when opening the Fairbuds App, I see that it has 10%, after charging it for some hours it still does not connect and the app still says its at 10%. It also does not give any of the Fairbud sounds (“Connected”, The Tap-Sound, etc…).
It might be noteworthy that the Fairbuds App crashed right after installing the firmware, but I think that was also the case when I installed V56.
I have a Fairphone 5 with /e/OS-2.3-beta-t ROM (shouldn’t be important but just in case).
I have the same problem. I cleaned the charging points and even bought a new battery for the left fairbud. But it doesn’t help… I continues to display 10% battery and isn’t providing any sound.
I deleted and reconnected the bluetooth connection, restarted phone, long pressed the connection button in fairbuds case… none of it helps…
@heschy and @MKoolhoven you could contact our customer support and arrange a return, we would love to test around with your devices and understand the issue better
I have the same problem since two days. Via App it says my left is at 10% and my right bud is at 100%. I interchanged the batteries of the two buds from left to right and from right to left bud and it shows again 10% left and 100% right . Update on app doesn’t progress. It stays at 0% or 1% and stops. Also after reinstalling multiple times.
Problem occured on my end exactly as OP described:
App crash right after firmware update V65 finished, after that left Earbud stayed at 10% the whole evening yesterday, no matter what.
Today however it seems fine again - wondering if it’s only occuring when the app is running?
Has anyone a solution to this yet?
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. Update on app doesn’t progress. It stays at 0% or 1% and stops. Also after reinstalling multiple times.