Is there support by Fairphone?

My Phone isn`t working properly since the november update. Coma, no data-transfer via USB, several reboots a day - but I can´t shut down the phone on purpose. I´ve contacted the “support” (a joke) several times and they answered not a single time. My ticket today was closed within a minute. This is very disappointing. This was my third phone, but it seems to be the last one

There must be an error in the support ticket system. I’m sure @Monica.Ciovica can investigate for you if you send her a PM.


Hi Scholl, if you send me your Support ticket number I can follow-up with the team here :slightly_smiling_face:


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