Hi there! I have a brand new FP3 and have issues with the call volume - the minimum volume of thee loudspeaker is extremely loud. Does anyone else have the same issue?
The issue seems to be the call volume of the loudspeaker (the media volume is OK e.g. for watching videos on YouTube) and it happens on WhatsApp, Messenger and normal phone calls. It doesn’t happen in calls when I use the ‘normal’ speaker (as opposed to the loudspeaker).
The minimum call volume on the loud speaker is louder than the maximum call volume on my old phone.
I’ve contacted FP support but still waiting to hear back as they’re very busy at the moment.
I’ve tried everything (removing SIM, battery, FP technical help, restore to factory settings…) and the problem persists.
I’m still in time to ask to replace my phone, but also wanted to know how likely it is that the replacement FP will have the same issue. This is a feature I need to use daily so I just can’t use the phone this way.
I’m very happy with the level of the audio on my FP3 during calls through the “ear” speaker (not the main speaker) from the day I bought it, a year ago. I’m using the original Fairphone 3 (not the FP3+ version), so I don’t know if this is common problem with the “Top+ module” or something, but I don’t remember to read about this issue in the forum (nor with the old module). Maybe it is a probel just on your unit, or maybe is a software bug related to the recent Android 10 update.
Anyway, and just to clarify it, I can adjust the volume of the “internal” “ear” speaker via Settings -> Sound:
Same issue, the volume is too loud for anything coming out of the speaker at the bottom-left (only the private communication volume, with the phone grip handle, uses the top speaker and is quiet enough, see screenshot by Mixigodo).
My FP3+ has got the factory OS updated to the last patch released a couple of weeks ago. SD is formatted as a pure storage not as an extension of the internal storage.
Among the apps I have installed the only ones that are somehow related to phone calls are WhatsApp, Telegram, Meet and Signal.
I’ll give a try to your suggestions about the Developer Options and restarting in safe mode as both sound interesting.
As far as the “factory reset” is concerned, I think there’s a bad habit of considering it among the first things to do to whenever and whatever the problem is.
Performing a factory reset means throwing away days spent in finding the right configuration for your phone and installing the right apps set, with the only justification of tempting fate. It’s more or less like throwing a bottle in the ocean when you’re lost on a 100 square feet island surrounded by sharks.
So I propose a moratorium on suggesting factory resets and limit this suggestion to situations where:
the problem is a major issue preventing a user from using most important device functions
factory reset is known to be a solution of the problem OR the user has already tried a lot of workarounds without any success
Performing a factory reset reminds me the “have you tried reinstalling the operating system?” in the good old days of Windows 95.
So, to answer your question, no I didn’t try a factory reset and I’m not going to try it
Approached from the other side the question would be: Why would this take days in the first place? Either that’s an unnecessary exaggeration or an unnecessary complication of matters which should be streamlined.
Yes, I agree that a factory reset should be the last-ditch curative measure before sending the device for repair. I imagine that’s the first thing they’ll do with it anyway.
As I see it, a factory reset can be performed for either or both of two reasons:
To distinguish between a HW and a SW problem, since we know that the HW is reputedly functional when running in initial conditions.
To save time hunting for and solving a SW problem. But in that case, starting in Safe Mode should be attempted first (as suggested above by @amoun), as this will have, temporarily, a similar effect, as far as apps are concerned - though not all settings. If starting in Safe Mode makes the problem go away, then one can choose between either:
a factory reset (preceded by backup and copious notes on apps and settings) followed by progressive reinstallation of the apps;
progressively removing the installed apps and / or returning to their default settings, which can take a long time.
So a lot depends how close the phone’s current configuration is to factory settings.
It’s important, when asking if a factory reset has been done, to remind users that this will wipe all their apps and data. The danger is, that some people may take the question for a suggestion…
Sorry for this hot air, just thinking aloud really