Is support answering?

[Johannes]

@robertoM

There has been (and there’s still) an issue with pickup procedure.

Just in case this is relevant:

Not able to book pick up time for return

Hello everybody This is for all the people who can not arrange a pick up time on the return portal after they got a confirmation mail hat their return request had been approved. The problem: I made a return request on the return portal and got a confirmation mail, that my request had been approved. It contained the shipping labels and asked me to chose a pick up time for the DHL currier. When I clicked on “book a pick up time”, I got directed to the return portal on which I got the following…

(and as an addition to the topic linked above: the commercial invoice is apparently normally e-mailed to you by Fairphone support when the return request is approved - needs to be printed and handed over on pickup)