(Former) Fairphone users wanted for improved customer experience
Hi!
Are you a Fairphone user, or did you switch because you were dissatisfied? For my research at TU Delft into customer satisfaction at Fairphone, I’m looking for both perspectives.
I want to understand how Fairphone can better showcase its community and improve its service. Would you have time for an online interview?
Important: The interview will be in Dutch, so I’m specifically looking for Dutch-speaking participants.
If you’re interested, please fill in this short form:
Your responses will be handled confidentially and used only for this research project. Any information shared will be anonymised, and only accessible to the research team (and internally at Fairphone where relevant).
Hi! Thank you for your question. For this project, I have chosen to focus specifically on Dutch participants as this is a relatively small-scale study. I had to make strategic choices regarding the scope. Since Dutch is my native language, conducting the interviews in Dutch allows me to capture the subtle nuances and emotional depth that might otherwise be lost in translation. Furthermore, this approach ensures a homogeneous sample in terms of cultural background, which helps in narrowing the focus and increasing the reliability of the data.
That being said, I certainly value diverse perspectives and aim to include international participants in a future stage of my research. Please let me know if you are interested in participating in a later stage! It would be really helpfull aswell
You can find details about user dissatisfaction in the forum posts already and should be able to aggregate, cluster and organizing that feedback in actionable steps.
That will be the effect when people follow your advice. Plain and simple.
Here is someone doing a research as part of their studies. More precisely as their “afstudeerstage” (“Abschlusspraktikum” in German, “Final internship” in English I guess). Not being able to do that means no final degree.
Edit: I’m with you and others that Fairphone as a company has given plenty of reason for dissatisfaction and it would be nice to get more frequent official communication about “all that’s wrong at the moment” about their products and services.
But to take this out on someone who has to do a certain type of research as requested by their university I find very low.
Edit2: frankly I think you owe Guusje an apology
In my opinion, your post illustrates why frustrated forum rants are not a suitable data basis for serious research.
Besides that, there seems to be an inconsistency: you attribute ill intent to FP and/or the OP, yet feel offended when ill intent is attributed to you.
This is a good opportunity to briefly remind everyone of our forum guidelines:
Statements suggesting that a study is intended to “handwave past issues”, or advising others not to participate, move from critiquing an approach to questioning intent. This is not in line with our rule to criticize ideas, not people, and to contribute in ways that help improve the discussion.
This forum is a shared space for everyone, and contributions should remain constructive and respectful.
Thank you for helping keep the discussion civil and focused.
What you call serious research can be as manipulative and nonscientific approach as the opinion of a frustrated customer in a forum @yvmuell
Anyway, if anyone really want to know what theres inside the “participative spheres” about a product or service, the researcher can conduct any kind of qualitative method such a content analysis, interviews or focus group… @pocketyeller
So, yeah, any person willing to participate to generate a bare minimum “frame” about Fairphone should be do it!!!
PS: unfortunately I only speak Spanish and English
Je bent op zoek naar gebruikers,maar dat ben ik niet . Ik ben wel bezig geweest met info in te winnen waar ik een combinatie van Fairphone 6 en Fairbuds XL kan horen om er achter te komen of deze combinatie geschikt is voor mij .Ik ben nl. slecht horend . Tot nu toe ben ik daarin niet geslaagd en het hoofdkantoor in Amsterdam gaf geen antwoord waarmee ik uit de voeten kan. Ik weet niet of je mijn ervaring ook nodig hebt bij je onderzoek.
No, however as they rarely post here I would not take the time for this. @pocketyeller check your profile settings and you might find the group FP employees. If not clear, kindly open a new topic, its off-topic here. Thanks
Hii,
heel erg bedankt voor je reactie. Wat vervelend om te horen, ik zal deze comment zeker mee nemen voor mijn onderzoek. Voor de interviews heb ik genoeg mensen gevonden die mij willen helpen dus dat is niet meer nodig. Heel erg bedankt voor het delen.
Hi everyone! Just a quick update to let you know that I’ve now found enough participants for my interviews. I want to say a sincere thank you to everyone who reached out. I truly appreciate how helpful you’ve been and for thinking along with me. It’s been so valuable for my research!
Dag @kjan , wat vervelend om te horen dat je tot nu toe niet echt een duidelijk antwoord hebt gekregen waar je iets mee kunt.
Omdat je aangaf dat je slechthorend bent, is het misschien interessant om te weten dat de Fairphone 6 het ASHA-protocol ondersteunt voor direct streamen naar hoortoestellen. Mocht dat relevant voor je zijn, dan kun je de technische details daarover nog eens nalezen in onze FAQ.
Wat betreft het testen van de combinatie met de Fairbuds XL: we hebben vanuit het hoofdkantoor helaas geen live overzicht van welke winkels exact een demo-model van beide producten hebben klaarliggen. Je kunt het beste via onze verkooppagina even kijken welke partner bij jou in de buurt zit en hen direct een berichtje sturen of bellen om te vragen of ze op display staan.
Een andere goede optie is om eens bij een Community Meetup binnen te lopen. Fairphone heeft namelijk alle meetup-organisatoren voorzien van de nieuwe Fairbuds XL, juist zodat de community ze tijdens deze bijeenkomsten in alle rust kan uitproberen om te horen of het voor hen werkt.
