Hello! For a few month now my internet is working very slow (edge) and sometimes doesn’t even work at all. I have tried everything but nothing works. When I put my sim card in someone else’s phone it works just fine so it has to be the phone. Wlan works fine as well. I contacted fairphone support …

Which cell phone provider are you using? Can you confirm that your APN settings are correct and according to the ones your provider has specified? Is there any proxy configured in your APN settings? Do you use the Dual-SIM functionality? The Fairphone 2 only supports high speed mobile internet on o…

[image] Lack of data connectivity (3-4G network) Fairphone 2 Have you completely turned off the phone and then started it again? Also, antenna trouble perhaps? … [image] Resolving bad signal / call partners don’t hear me or only interruptedly Fairpho…

Yes I did like 3 factory resets already. It could be the antenna, I will have a look at it thanks! It does look complicated though is there a piece that I could buy to replace it?

Oh wow! That was so simple!! I just took one of my sim cards out and now it works perfectly fine!! I had tried switching the slots before but that hadn’t changed anything. Thank you sooo much!!! I can’t believe it haha

That’s great! :slight_smile: You can read more about the dual sim feature here . Set the preferred network type (2G/3G/4G) There can be only one SIM card connected to a high-speed network type (3G/4G). To define which one: go to Settings > More > Mobile networks define, per SIM card, which netw…

@Douwe While this limitation is kind of known to more frequent forum readers, the user guide doesn’t mention it (at least the English and German one doesn’t). It only says one should have a look at the Dual SIM settings and where to find them, but it is not the first time a user simply didn’t expec…

Thanks, indeed I checked the preferred network type put had 4g for both. I guess that was the reason. Thanks again!

I think that would be a good idea :slight_smile:

Another solution is to select: Settings > Wireless & Networks > More > Mobile Networks > [second SIM card] > Preferred Network Type > 2G For the first SIM card you can then select 4G instead of 2G. On a side-note: As long as the second SIM card has 4G selected, 2G will be your only choice for th…

Internet very slow/ not working on FP2

Help Fairphone 2

AnotherElk February 26, 2018, 7:50pm 2