I suffered basically all the issues which are discussed here in the forum over the past year. Some things got solved with updates and the new android and I was quite happy with the support at the end.
After having about 1 week with a stable running and well looking fairphone, the display started the ghost writing and disfunctionality of certain parts again.
The support confirmed that this is a hardware issue and that it needs to be replaced. However, right now they are changing operations and there will be no replacement.
I told them that I somehow need a working phone. Either they replace the phone, give me a full refund or at a first instance tell me how long it will take to replace the phone/display.
Since about a week they did not reply and I cannot reach anyone there.
I really wanna support this project, but I also need a working phone or at least some information when the replacement is possible.
As I do not get any information right now, I am seriously considering to sue them for a full refund, but honestly I really hope that there is any other way. As I said, I actually wanna support this idea.
Does anyone have any idea how I can make them reply or get a refund without forcing them into legal proceedings?