Hello Forum, can someone tell me how to send my phone back to exchange it to a new one? It seems that my phone collects most of the written problems described here: Random reboot (3 times in 3 months, no big problem) Proximity sensor doesn’t work properly, Screen stays black, I often have to tal…

To return your phone you contact support and if you are in a hurry you speed up the process by posting your request number here: [image] Support request not answered yet The Industry Hi, I’ve raised a support ticket 2 weeks ago and get now answer since then. How about the…

It was the same charger when i loaded it first. But I’ll try a different one… Funny, it stays now since 5 hours on 6%…

Well then the battery status is probably simply wrong. You could drain the battery fully and then try the battery reset described in the #batteryguide .

I did this three times with the first battery, nothing changed :frowning:

Well there are a few more things you could test if you had someone around with a functioning FP2 - like charge your battery with your charger in their phone - but it really looks more and more like your phone’s fault…

I received my phone on May the 2nd and it crashed/screen freezer already three times. The only thing to help it was to remove the battery. The last time it crashed removing the battery didn’t even work. I send a mail to Fairphone support on May the 26th to ask what can be done to solve this problem…

Unfortunately customer support is experiencing an enormous backlog. To speed up the process post your request number here: [image] Support request not answered yet The Industry Hi, I’ve raised a support ticket 2 weeks ago and get now answer since then. How about the flu B…

Screen news: Used TomTom Navigator for 60 minutes, at start it was 50% after 60 minutes 30%; the funny thing: the phone was connected to the car charger and it DID charge, so obviously the display needed more power than could be replaced by the charger???

I still think it’s the cable/charger’s fault. Going from 50% to 30% in one hour with screen lit all the time, navigating and maybe having some other apps open sounds about right if the phone is not plugged in, but while connected to a sufficient power supply with a good charger and cable the scenari…

Hi Paul, pls contact me as well, i just would pls like to return my phone, explain why (all these faults) in a mail and I am cery upset to the overall Negation (at first, no more answers later) oft my request by the support Team - pls help! Sonja - sonotto@web.de THANKs

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