I already posted a topic about my phone which does not recognise the battery and cannot work unless it is “on charge”. I went to a shop that sells fairphone in Geneva and they tried to change the battery, the charger but nothing worked, so it has to be tiny pieces inside the phone, connectors or I don’t know what. Because I bought my phone here, on the official website, they could not repair it for me and It is still under warranty! So I want to send it for repair in the Netherlands. I contacted the company as mentioned in their repair and returns section to ask what I had to do and when i could send it back but never got any answer. It has almost been 2 weeks and meanwhile my phone is still not working!!! What am I supposed to do?! What’s the procedure?
Thanks for your answers!