Hi, I hope this is the right place to ask my question…before that, I’ll explain what happened in few steps:
I contacted the support team to cancel an order (a new FP2 slim cover that costs 45€) and they replied it was no possible because it was already sent, and they promised I could return it and have a refund (even though I sent the cancel request few minutes after placing the order, because I realized I could have a new cover under warranty).
I followed the instructions to return the cover and I went to the nearest DHL centre to send it, and here is the problem: they told me I need an authorization from their client Fairphone in order to put the shipping cost on Fairphone (if not, DHL would charge me 43€).
I wrote the support team twice (two different members of the support team) asking how to return the cover through DHL, and complete the process. I haven’t received any reply yet and I’m quite close to end the 14 days of the return policy.
Can anyone help me, please? Thank you in advance