Good morning
It’s been a week now, I’ve been desperately trying to get in touch through official forms.
How do I get someone to help me with a defective product ?
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That’s the neat part, you don’t! 
Maybe try the chat?
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I can’t even connect to the “support.fairphone.com” website anymore.
When you click on “log in”, you are returned to the home page.
Just don’t log in. For the chat you don’t need to log in.
Try another browser.
Probably a cookies issue: try an Incognito/ Private browsing tab/ window, and if that works, clear cookies.
I’m getting there again, there must have been a temporary bug.
Les horaires sont trop restrictifs pour les personnes qui travaille.
A post was merged into an existing topic: Fairphone Support no longer available
I wanted to log in to see the status of my 4 open tickets (for 4 completely different subjects, I assure you).
I recently received an automated email telling me that my oldest ticket (1 month old) was still pending processing.
My experience has been bad. I got into contact over chat eventually but an official form was never answered even after 2 months. My problem has also not been solved though and they respond very slowly…if they respond at all.
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