Hi everyone,
Unfortunately my faith in Fairphone is being tested a lot at the moment 
My wife’s FP4 has a broken USB-C connector, the port’s solder pads have broken off from the part which has the connector to the bottom module. To get the phone to charge at all (never mind rapid) she has to wedge something under the cable to get it to put enough pressure into the port to get the contacts to make. We’ve done everything that Fairphone support have asked us to do (even though we know what’s wrong) and now we just get silence, no replies to her emails at all. It’s been over three months now since she first reported the fault, all they have to do is send a new USB-C port and we can replace it. Why can’t they just do that?! 
Any ideas? (or just words of sympathy!)
Cheers 
That’s such a pity.
Is it possible for you to chat with support?
They are open on Thur, Fri: 09:00-12:00
Have your ticket number ready.
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Not easy to do with our jobs, we’ll see if we can make time for it, thanks for the suggestion. Hopefully it won’t be one of those online chat experiences which involves lots of waiting around.
But even if you hope to get a spare part on warranty, why not just ordering one and try to get a refund later?
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We didn’t get chance to do the online chat, maybe next week.
Nice idea about the refund thanks, but will they do that? I don’t want store credit.
Nothing yet. I’m appalled by Fairphone support’s lack of response.
Thanks for your report @madbilly I am starting to have the same symptom. My device is 3yrs old. I will change the USB−C block and see.
