I created a ticket at b2x tuesday morning and I got a ticket number. The page says, that they send a confirmation email shortly, but I’m still waiting after two days.
Should I be worried? Does anyone here have a similar experience?
I already read here that your milage may vary with then, but this seems a litte bit … excessive?
The service bot does not know neither my email or the ticket number. I have no confidence in that thing. All it does is throw me in a loop back to “create a ticket”.
I need to send my fp6 in, because it stopped working after just a month (off after charge, temporary battery removal doesn’t do anything).
Hello and welcome to the community.
My experience of using the self repair portal:
if your troubleshooting results in you asking for the repair, it is pretty automatic, once the system recognizes your device, the shipping labels request is generated and then the email from Cordon should follow, within 24 hours. You receive the repair number to track.
if however the troubleshooting results in a ticket submission, you need to wait for human agents to come back to you and it might be days or weeks.
As far as I understand, I did request a repair via the portal, I guess I’m on the “waiting” track?
Do you think I could I have done something different?
I did describe my issue as something like “phone was off after charging, won’t come back on”.
I did not write about checking if the issue was solved by unplugging the battery temporarily as it seemed the input field was not intended for longer explanations.
Hello
Thank you for getting back to me.
Yes, that is the route for creating a ticket not for sending the phone for repair.
I have just run the troubleshooting for a similar case - FP6, power issues, the device doesn’t turn on and continued to choose the option- problem persists. I was able apparently to request the repair
it’s been nearly three weeks now and I still haven’t heard from anyone. I still have a ticket number and the chat bot still does not know anything about my case.
And I still do not have a working phone. For nearly a month now. Without anyone coming back to me, except you.
The AI won’t let me through to a human. It’s complicated for me to get time around 10 to 12 on weekdays. I don’t want to create a new ticket without knowing what happened to the old one and without any confidence that a new ticket will me get anywhere.
please confirm whether you tried sending the phone for a repair via the portal as suggested. This should happen automatically, without any human agent.
If you purchased the phone directly from the webshop, you should receive return labels within 24 hours.
