I,ive tried mail. Support. Chat. Phone number. No human has interacted with me.
How do i access the refund, promised in their contracts? Or is it a scam?
Well… You supposed to write them an email or use their quick chat. Their phone lines were shut down.
The response time for emails is currently over a month, so chat is your only reasonable option 
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What exactly did you do and what kind of refund are you talking about?
In your screenshots there is something about switching from a FP5 to a Murena FP5, so did you install e/OS/ on your existing FP5? Did you buy a new FP5 with preinstalled e/OS/ from the Murena store or the Fairphone shop?
Is the software up to date?
But I agree that using the chat might be the fastest way to get an answer from Fairphone if they are the right partner to talk with.
I bought fp5 with eos from fairphone.
The phone is faulty and therefor not to my taste. I regret my purchase and would like to apple for the 14 day refund mentioned in the policy
The have always been fully updated
Nobody answers the live chat. What do i do? I cant wait forever
When did you try it? It’s open Thursday or Friday 9.00-12.00. So you can give it a try tomorrow again.
Ive tried within their opening hours but nobody ever replied. I just kept staring at my own chat for hours
Do you have a ticket number?
If yes, they will the date of your request to see if you are in time for a refund.
@Lidwien yes i did create a ticket and a number within the 14 days yes