Help! I did a factory reset on my android phone but the "unfortunately, the app has stopped’’ still appears.Any solutions?thanks
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Do you have a Fairphone? Otherwise it’s probably better to find a forum for your phone or a general android forum.
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Is it just the one app? Which app is it? How did you restore/reinstall the app?
the application is fingerprint unlock
So did you reinstall the app or restore it from a backup?
I didn’t. When i open my phone after the factory setting, the “unfortunately, the fingerprint has stopped” still appears. I’m stuck, i can’t even go to menu page
With factory reset do you mean a hard reset?
yap. I think they are the same?
Well you have a factory data reset (which you do through the phone’s settings).
And there is a hard reset, which you perform using the phone’s recovery mode.
Okay.Sorry about that…I used the wrong term. What i did was hard reset not factory data reset.
Alright then the last question I can think off is the same as @paulakreuzer’s.
Nope, I didn’t reinstall or restore it from backup. That’s why I’m wondering why it still appears, cause the downloaded apps should be deleted right?
The Fairphone 1 doesn’t have a fingerprint sensor, so no wonder the app is crashing.
Yes, very strange that it is not deleted completely. Maybe the app somehow corrupted the software?
Perhaps you could try manually installing a Fairphone OS update to see if that makes a difference?
Otherwise the options look grim and the phone might need to get flashed.
Okay, i’ll try that one…thanks a lot:)