My screen has become unusable, so I’ve submitted a support request as per the directions on https://fairphone.zendesk.com/hc/en-us/articles/201319713-My-Fairphone-is-broken-Can-you-repair-it-
That was 8 days ago. All I got was an automated email saying that you were busy delivering Fairphones. That’s good news of course, for you! Still, I’d be much obliged if someone could have a look at support ticket # 110287. Thank you.
By the way, to get more openness: why don’t you publish your current queue length somewhere? Something like ‘We have 5,243 unanswered support tickets, the oldest being 6 weeks old’. Or are things even worse.