Halo six months ago i have written an email to support team for some issues with my IMIEI code, and about my keep club member.
I never had back an answer, so i retry two months later and nothing happen.
last month my USB-C-C Long Life cable and dual port charger Eu stop to work, both are under warranty. I ask support team again for some help. Still no response to date 
strange fact: in the “my fairphone activities” page, of which I attach the screenshot, my previous requests are marked as “resolved”…even if, as already said, I never got an answer. I try to create a “follow-up” with no success at all!
Someone knows what is happening to team support? I know this has long response times, but this time something different seems to be happening .
p.s. i’m supporting FP project since from the beginning, and i promote it to others, but I often have to admit that it is difficult to deal with it. A year ago I had a discussion, always polite and respectful, with the support. Criticizing the company for not allowing me to change the motherboard even if I sent my phone to their headquarters, complaining that by doing so they ultimately favored a process of planned obsolescence. I hope that discussion did not lead to me being included in some sort of “black list” or branded as an “unwanted customer” 
… after that episode, I no longer had the opportunity to interact with customer service for my subsequent requests; i really hope it is just an unjustified thought!
Halo, sei mesi fa ho scritto un’email al team di supporto per alcuni problemi con il mio codice IMIEI e con la mia iscrizione al Keep Club.
Non ho mai ricevuto risposta, quindi ho riprovato due mesi dopo e non è successo nulla.
Il mese scorso il mio cavo USB-C-C a lunga durata e il caricabatterie a doppia porta hanno smesso di funzionare, entrambi in garanzia. Ho chiesto nuovamente aiuto al team di supporto. Ancora nessuna risposta fino ad oggi
strano fatto: nella pagina “Le mie attività Fairphone”, di cui allego lo screenshot, le mie richieste precedenti sono contrassegnate come “risolte”… anche se, come già detto, non ho mai ricevuto risposta.
Qualcuno sa cosa sta succedendo al team di supporto? So che i tempi di risposta sono lunghi, ma questa volta sembra che stia succedendo qualcosa di diverso.