This decision was taken by a user who has gained rights to edit titles by spending time on the forum (a Trust Level 3), and not by a moderator. I will not name anyone and I will privately discuss this with the user in question together with the other moderators.
Be aware yourself, you can view edits done to your posts and by whom by clicking on the little pencil icon in the top right corner of your post.
Admins are very little involved in the forum moderation, mainly in the forum administration, as their name involves.
It is.
If half of the moderators are FP employees, it is mainly for a better visibility on the actions taken and easier communication, but all actions are taken by the communitymoderators (click for a list). We are currently six.
It is hosted by Fairphone because they encourage their community and want it to live. That doesn’t mean they will interfere with it by using posts for legal means (e.g a date).
I agree that the difference between the Fairphone company and the Fairphone community forum isn’t very clear, and this subject has been brought up multiple times in the past, and is currently being discussed among the moderators.
All this to say: all support from the forum is unofficial. You can’t await from Fairphone to consider the date of the creation of the topic on the forum instead of the date of the creation of your support ticket.
I have changed back the title to how it was before.